Kristen Heaton

Assisted prospective tenants for four - eight properties with paperwork completion and other logistics to facilitate smooth move-in processes. Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution. Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts. Responded to requests and scheduled appointments for property showings. Coordinated appointments to show marketed properties. Verified tenant incomes and other information before accepting lease applications. Created and submitted daily reports on leasing activities. Explained terms of lease and amounts to be paid to tenants.

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services. Completed final move-out walk-throughs with tenants to identify required repairs. Followed up on delinquent tenants and coordinated collection procedures. Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes. Monitored tenant behavior and implemented corrective action to maintain order in assigned properties. Collected and maintained careful records of rental payments and payment dates. Conducted move-out and move-in inspections to determine charges for damages and market readiness.

Showed apartments to potential tenants and answered questions regarding community. Worked with property managers to maintain market readiness and facilitate smooth transitions. Resolved conflicts between tenants regarding noise, encroachments and parking. Kept accurate records of all resident and tenant correspondence. Created proposals, lease offers and documents for incoming and current tenancies. Regularly inspected curb appeal of facilities to keep property great shape. Collected, completed and processed lease applications. Kept meticulous records of correspondence between management and tenants. Conducted property tours with potential rental clients and answered all questions truthfully regarding facility. Toured property with prospective tenants and provided wealth of information in regards to its key features.

Resolved conflicts between tenants regarding noise, encroachments and parking. Held high approval rating and percentage of customer loyalty. Kept meticulous records of all correspondence between management and tenants. Conducted property showings to highlight features, answer questions and redirect concerns to close contracts. Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements. Escalated any major issues to property manager for immediate remediation. Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication. Collected monthly rent payments and other fees, always properly recording and processing money. Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Conducted property showings to highlight features, answer questions and redirect concerns to close contracts. Showed perspective tenants apartments and followed up with prospective residents via phone or email. Entered and maintained accurate and detailed records of resident activity, set up new tenants, new leases and renewals and tenant work orders into Yardi. Worked on leases with Bluemoon and entered information in Rentcafe. Contracted maintenance workers based on tenant needs and emergencies, acting quickly to maintain tenant satisfaction. Kept occupancy at 95% or higher.