TINOTENDA CHIMUSORO
Washington,DC
Summary
Results-driven professional with over 7 years of experience in enhancing operational efficiency and fostering team collaboration. Proven expertise in communications, sales, marketing, leasing management, office management, customer service, and social media marketing. Skilled in leveraging industry-standard tools such as Onesite, Yardi Voyager, RealPage, and Salesforce to optimize processes and deliver exceptional client experiences. Recognized for strong organizational abilities and a dependable work ethic, consistently managing multiple priorities while maintaining a positive attitude and commitment to achieving team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Leasing Consultant
Greystar Properties(Gallery 64 )
01.2024 - Current
- Headed leasing processes resulting in peak occupancy rates and tenant satisfaction
- Enhanced application procedures, decreasing approval times and enriching client experience
- Devised innovative marketing strategies, attracting diverse tenant demographics
- Resolved tenant issues promptly, fostering community harmony and retention
- Fostered seamless coordination with maintenance staff, ensuring prompt issue resolution.
- Train other leasing consultants under me
- Conducted regular audits of property amenities and condition, recommending improvements or upgrades as needed to maintain competitiveness in the market.
- Provided exceptional customer service to both current and prospective residents, fostering a welcoming community atmosphere.
- Trained junior leasing consultants on company policies, procedures, and best practices to ensure consistent performance across the team.
Resident Experience Manager/Leasing Consultant
Cortland Partners(Rosslyn)
01.2023 - 01.2024
- Orchestrated comprehensive property viewings
- Streamlined leasing inquiries via diverse channels
- Ensured punctual and accurate leasing paperwork
- Implemented stringent move-in/out inspections to uphold property standards
- Amplified resident satisfaction through prompt issue resolution
- Implemented new communication strategies across multiple channels, streamlining leasing inquiries and improving response times.
- Fostered strong relationships with prospective and current residents, contributing to a positive living environment and increased referrals.
- Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
Digital Media Coordinator
Ampersand-Owned by Comcast, Charter & Cox
06.2022 - 11.2022
- Championed digital campaign management during 2022 elections
- Optimized campaign performance via comprehensive analysis of key metrics
- Streamlined delivery and billing reporting, enhancing client relations
- Verified digitized records adhered to all established standards and devised digital content standards.
- Implemented effective paid advertising strategies on social media platforms such as Facebook, Instagram, LinkedIn, and Twitter for enhanced reach and visibility.
- Leveraged analytics tools to evaluate campaign success, providing valuable insights for data-driven decision making.
Sales Support Coordinator
Kohler Co. - Kohler by Grof
07.2021 - 06.2022
- Managed and delegated sales accounts to Design Consultants, enhancing store efficiency
- Operated CRM tools including Sales Force to streamline customer management process
- Optimized store layout for maximum visual appeal and productivity
- Implemented promotional strategies in collaboration with Store Manager
- Maintained meticulous inventory records, ensuring accurate stock and order management
- Coordinated trade show participation, ensuring successful representation of the company at industry events through careful planning and execution of logistics tasks.
- Contributed to business growth by identifying upselling opportunities during client interactions and sharing relevant information with the sales team.
Media And Communications Manager
VIP Properties
02.2021 - 03.2021
- Spearheaded media and public relations strategies
- Collaborated with top executives to enhance brand communication
- Crafted and disseminated press releases, speeches, and public materials
- Assessed media coverage to refine communication strategies
- Administered social media platforms and weekly town planning blog posts
- Developed compelling content for company website and social media channels, driving user engagement and conversions.
- Developed key message frameworks to ensure consistent messaging across all channels and touchpoints within the organization.
Real Estate Editor/Journalist
Times of Swaziland
04.2018 - 02.2021
- Managed property sections, education, and technology pages for Times of Swaziland
- Developed engaging print copy, ensuring fact-checked sources and audience engagement
- Maintained expertise in real estate news, current events and global affairs
- Conducted domestic and international interviews to drive story development
- Produced content for national celebrations and monthly themed supplements
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
- Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency.
Education
Master of Arts - Strategic Communication
American University
12.2027
BSc Honors Degree - Media and Society Studies
Midlands State University
12.2017
Advanced Level, Arts - General Certificate of Education (GCE)
Howard High School
12.2012
Skills
- Vendor Coordination
- Social Media Marketing
- Property Tours
- Problem Solving
- Communication Skills
- Conflict Resolution
- Financial Acumen
- Customer Service
- Lease Documentation
- Team Collaboration
- Time Management
- Project Management
- Market Analysis
- Data Analysis
- Goal oriented
- Fair housing regulations
- Property management
- Real estate
Certification
- 2020 - IAB Digital Marketing and Media Foundations Certification, Google Digital Garage
- Feb 2024 - Mar 2024 - Market Research and Consumer Behavior, IE Business School
- Mar 2024 - Aug 2024 - MBA Essentials, University of Glasgow
Timeline
Lead Leasing Consultant
Greystar Properties(Gallery 64 )
01.2024 - Current
Resident Experience Manager/Leasing Consultant
Cortland Partners(Rosslyn)
01.2023 - 01.2024
Digital Media Coordinator
Ampersand-Owned by Comcast, Charter & Cox
06.2022 - 11.2022
Sales Support Coordinator
Kohler Co. - Kohler by Grof
07.2021 - 06.2022
Media And Communications Manager
VIP Properties
02.2021 - 03.2021
Real Estate Editor/Journalist
Times of Swaziland
04.2018 - 02.2021
BSc Honors Degree - Media and Society Studies
Midlands State University
Advanced Level, Arts - General Certificate of Education (GCE)
Howard High School
Master of Arts - Strategic Communication
American University
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