KRISTEN HERRIDGE
Smithfield,NC
Summary
Reliable Inside Sales Manager with experience establishing and enforcing service standards and sales goals. Maintained expert product knowledge to address customer needs and optimize business retention. Built, led and motivated teams to excel in competitive environments.
Overview
9
9
years of professional experience
Work History
Verizon Sales Consultant
Cellular Sales
Clayton, NC
2024.02 - Current
- Enhanced sales figures with persuasive communication skills, tailored product presentations, and timely followups.
- Strengthened client relationships through excellent after-sales support, addressing concerns, and resolving issues promptly.
- Streamlined store operations by organizing inventory, updating product displays, and maintaining a clean environment.
- Achieved sales targets consistently by utilizing effective upselling techniques and product bundling strategies.
Inside Sales and Operations Manager
CaraGreen
Raleigh, NC
12.2021 - 07.2023
- Managed a team of inside sales representatives covering all of the United States and Canada with an average pipeline of $1 million in sales
- Supported 5 outside sales representatives
- Increased sample output by more than 50%, resulting in reduced sample expenses.
- Lessened operations costs by reducing and consolidating sample shipments to Material Bank.
- Entered approximately 25-75 customer and project leads into the Salesforce database daily.
- Entered quote requests and sample requests into Salesforce within one hour of receipt.
- Followed up on 20-30 potential leads daily.
- Implemented new phone system to increase employee productivity and reduce wait time for clients.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
Facilities Manager
Aramark - John Deere
Cary, NC
09.2019 - 12.2021
- Managed housekeeping staff, maintenance department, landscapers and mail room personnel.
- Reduced facility expenses by receiving competitive estimates for all major projects, including HVAC replacement and an extensive front lobby renovation.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Responded to building emergencies and managed repairs.
- Controlled expenses to meet budget requirements.
- Investigated problems and determined appropriate remedies.
- Evaluated facility operations and personnel for safety and health regulations compliance.
Quality Assurance Specialist
American Anesthesiology
Raleigh, NC
07.2017 - 09.2019
- Ensured meticulous data accuracy during the manual entry process, minimizing errors and ensuring reliable data for decision-making purposes.
- Efficiently managed data updates, enabling facilities to access the latest clinical outcomes for improved patient care and operational efficiency.
- Facilitated regular communication among the care team, leading to enhanced care coordination and improved patient satisfaction.
- Analyzed quality and performance data to support operational decision-making.
Patient Account Representative
Prisma Health
Greenville, SC
08.2015 - 07.2017
- Interviewed and evaluated low-income families for Hospital Sponsorship based on Federal Poverty Guidelines.
- Performed extensive research of credit reports, property value, and relevant background information to determine eligibility.
- Completed approximately 50-60 applications per day.
- Provided detailed eligibility explanations to patients as needed.
Education
Master of Public Health - Global Health
Liberty University
05.2014
Bachelor of Biology -
University of North Carolina - Wilmington
06.2011
Skills
- Inside Sales
- Customer Service
- Communication Skills
- Health and Safety Compliance
- Program Administration
- Inventory Management
- Organizational Management
- Data Entry
- Inventory Procurement
Timeline
Verizon Sales Consultant
Cellular Sales
2024.02 - Current
Inside Sales and Operations Manager
CaraGreen
12.2021 - 07.2023
Facilities Manager
Aramark - John Deere
09.2019 - 12.2021
Quality Assurance Specialist
American Anesthesiology
07.2017 - 09.2019
Patient Account Representative
Prisma Health
08.2015 - 07.2017
Master of Public Health - Global Health
Liberty University
Bachelor of Biology -
University of North Carolina - Wilmington
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