Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kristen Hiatt

Erlanger,KY

Summary

Achieved exceptional sales growth, insurance sales and customer satisfaction at OneMain Financial by leveraging expertise in customer service and empathetic negotiation. Exceeded monthly sales targets through strategic decision-making and team leadership, enhancing client retention and financial health. Demonstrated compliance understanding and professional judgment, securing a reputation for excellence in loan management.

Overview

13
13
years of professional experience

Work History

Assistant Manager \ Loan Officer

OneMain Financial
06.2011 - Current
  • Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
  • Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
  • Maintained strict confidentiality of bank records and client information.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Achieved high levels of client retention by providing exceptional service throughout the loan origination process.
  • Provided exceptional customer service during loan origination, addressing client concerns and ensuring a smooth process from start to finish.
  • Maintained strict compliance with industry regulations, ensuring accuracy in disclosures and adherence to lending guidelines.
  • Examined customer loan applications for loan approvals and denials.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
  • Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
  • Enhanced department reputation by establishing rapport with clients, demonstrating an understanding of their financial situation, and offering assistance where possible.
  • Developed comprehensive knowledge of relevant regulations and industry best practices to ensure compliance in all collection activities.
  • Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.

Education

High School Diploma -

Conner High School
Hebron, KY

Liscensed Cosmetologist - Cosmetology

Florence School of Cosmetology
Florence KY

Skills

  • Customer rapport
  • Sales Strategies
  • Customer Relationship Management (CRM)
  • Compliance understanding
  • Sales Growth
  • Customer Service
  • Team Leadership
  • Decision-Making
  • Professional and Courteous
  • Good Judgment

Accomplishments

  • Repeatedly commended by superiors for excellent customer service.
  • Diamond Level in non-credit product sales 5 years, Emerald Level 3 years
  • Employee of the Year 3 times


Timeline

Assistant Manager \ Loan Officer

OneMain Financial
06.2011 - Current

High School Diploma -

Conner High School

Liscensed Cosmetologist - Cosmetology

Florence School of Cosmetology

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Kristen Hiatt