Kristen Higgins
Shawnee,KS
Summary
A hard worker with extensive experience in customer service and childcare. Proficient in relating with the customer or parent and making sure tasks are completed properly while on time. Demonstrated ability to interact with others properly and respectfully, as well as interacting with management. Friendly and reliable while still achieving targeted goals and being professional.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
Mill Creek Dental
Shawnee, KS
06.2023 - Current
- Communicated patient status during shift change to maintain continuum of care.
- Collaborated with interdisciplinary healthcare professionals to develop and modify individualized care plans for patients in multiple units.
- Performed comprehensive patient assessments and interviewed patients to compile medical histories.
- Communicated with patients to ensure quality of care and develop care plans.
- Completed insurance verifications and claim forms for patient intake and processing.
- Coordinated patient appointments and maintained appointment schedule.
- Obtained informed consent and payment documentation from patients and filed in system.
Customer Service Representative
Concentrix
Oklahoma City, OK
09.2021 - 09.2022
- Took calls for customers needing assistance on their credit card accounts
- Assisted in the role of a manager
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Daycare Teacher
Open Hearts Dayschool
Mustang, OK
04.2019 - 02.2021
- Organization skills
- Time management skills
- Established a safe play environment for children
- Communicated with children in developmentally appropriate ways
- Communicated openly with children's parents about daily activities and behaviors
- 4+ years of childcare experience
Sales Associate
Old Navy
Oklahoma City, OK
03.2018 - 03.2019
- Maintained top record related to credit card sales for several months and counting
- Working collaboratively in team environment
- Cash register operation
- Sales training
- Problem solving skills
- Communication and people skills
- Stocking shelves and organizing displays
- Processing returns
Nanny
Sarah Owens
Shawnee, KS
08.2014 - 08.2017
- Organization skills
- Time management skills
- Established a safe play environment for children
- Communicated with children in developmentally appropriate ways
- Communicated openly with children's parents about daily activities and behaviors
- 4+ years of childcare experience
Education
High School Diploma -
Mill Valley High School
Shawnee, KS05-2017
Skills
- Electronic Records Management
- Insurance Practices
- Organizational Standards
- Payment Collection
- Scheduling
- Attention to Detail
- Patient Care and Education
- Resource Management
- Retail Merchandising Expertise
- Customer Service
- Sales Expertise
- Behavior Modeling
- Lesson Planning
Timeline
Patient Coordinator
Mill Creek Dental
06.2023 - Current
Customer Service Representative
Concentrix
09.2021 - 09.2022
Daycare Teacher
Open Hearts Dayschool
04.2019 - 02.2021
Sales Associate
Old Navy
03.2018 - 03.2019
Nanny
Sarah Owens
08.2014 - 08.2017
High School Diploma -
Mill Valley High School
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