Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Hobbs

Hamilton,GA

Summary

Dynamic and detail-oriented professional with extensive experience in cleaning and sanitation, notably at Great Wolf Lodge. Proven track record in enhancing customer satisfaction through effective problem-solving and time management. Skilled in inventory management and maintaining safety standards, consistently delivering high-quality service and fostering a positive work environment.

Overview

12
12
years of professional experience

Work History

Day Porter

ABM Janitorial Services
06.2023 - Current
  • Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
  • Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
  • Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
  • Ensured timely completion of duties through effective time management and prioritization skills.
  • Prevented pest infestations by diligently removing trash and food waste from common areas daily.
  • Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
  • Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.
  • Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
  • Communicated with coworkers and managers about completed duties.
  • Performed cleaning and maintenance duties as directed.
  • Cleaned and organized building areas as required.
  • Completed sweeping, mopping, and window-cleaning.
  • Stored supplies safely and securely to prevent theft and damage.

Supervisor

Great Wolf Lodge
08.2019 - 07.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

House Cleaner

Amazing Maids & Cleaning Services
07.2021 - 11.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to professional house cleaning checklist.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.

Cleaner

Mountain Top Inn
09.2014 - 05.2016
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Housekeeper

Callaway Resort & Gardens
02.2013 - 03.2015
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.

Education

Hoke County High
NC
2010

Skills

  • Inventory management
  • Cleaning procedures
  • Equipment operation
  • Sanitation practices
  • Time management
  • Customer satisfaction
  • Workplace organization
  • Safety standards
  • Cleaning expertise
  • Janitorial duties
  • Safety procedures
  • Dusting furniture
  • Trash pickup
  • Chemical handling
  • Supply management
  • Floor maintenance
  • Customer service
  • Problem-solving
  • General labor
  • Cleanliness and hygiene
  • Heavy lifting
  • Supply stocking and organization
  • Guest room inspection
  • Teamwork
  • Problem-solving abilities
  • Customer service excellence

Timeline

Day Porter

ABM Janitorial Services
06.2023 - Current

House Cleaner

Amazing Maids & Cleaning Services
07.2021 - 11.2021

Supervisor

Great Wolf Lodge
08.2019 - 07.2022

Cleaner

Mountain Top Inn
09.2014 - 05.2016

Housekeeper

Callaway Resort & Gardens
02.2013 - 03.2015

Hoke County High

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Kristen Hobbs