Kristen Hoffman
Livonia
Summary
Hard working, Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
4
4
years of professional experience
Work History
Bartender
Carrabbas Italian Grille
06.2024 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
526 Main/ Tequila Blue
07.2022 - 12.2023
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Local North Taphouse
12.2022 - 04.2023
- Upheld strict regulations for safe alcohol service and food safety.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Server
Aubreys
05.2021 - 06.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
Education
Radiology
South College
Knoxville, TNRadiology
Washtenaw Community College
Ann Arbor, MICosmetology
L'esprit Academy
Livonia, MI09.2015
Skills
- ABC Regulations
- Reconciling Cash Drawers
- Handling Difficult Customers
- Good Conversationalist
- Food Sales and Promotion
- Wine and Beer Recommendations
- Responsible Alcohol Service
- Credit and Cash Transactions
- Teamwork and Professionalism
- Customer service
- Strong multitasking
- Highly reliable
Additional Information
I joined the army back in 2017, but got an honorable discharge for an injury.
I also was an administrative assistant back in 2015, so I have microsoft office skills and know how to answer and call people in a professional manner.
I worked from home on and off using microsoft excel and messaging clients with a real estate company. They only have so many specific sales a year, so it was not a constant job. But I do have experience with Microsoft office.
When I was in cosmetology school, I worked the front dest, so I also had to book appointments for clients and talk to clients on the phone.
Timeline
Bartender
Carrabbas Italian Grille
06.2024 - Current
Bartender
Local North Taphouse
12.2022 - 04.2023
Bartender
526 Main/ Tequila Blue
07.2022 - 12.2023
Server
Aubreys
05.2021 - 06.2022
Radiology
South College
Radiology
Washtenaw Community College
Cosmetology
L'esprit Academy
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