Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Hudak

Rockford,IL

Summary

Experienced and mission-driven operations leader seeking a State Operations Director position in a social service organization where I can leverage over 15 years of strategic planning, program management, and team leadership to enhance service delivery and optimize operational efficiency. Committed to fostering equity, improving organizational systems and advancing the mission of serving vulnerable populations. Proven team leader with a track record of building high-performing teams through mentorship, coaching, and strategic guidance. Skilled in fostering collaborative environments, developing individual talent, and aligning team goals with organizational objectives to drive performance and engagement.

Overview

16
16
years of professional experience

Work History

Associate Director

Mosaic
09.2022 - Current
  • Assisted senior leadership in managing all aspects of operations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.

Director of Rehabilitation

Bridgeway
11.2017 - 09.2021
  • Supervised, oriented and trained staff for the Vocational Training Department and the Community Employment Department.
  • Liaised with consumers, families and supporting agencies to adequately plan for consumer needs.
  • Maintained appropriate and adequate staffing and scheduling of consumers on caseloads.
  • Developed programs appropriate to needs of consumers to achieve highest feasible level of success.
  • Ensured billing for attendance was completed accurately and in a timely fashion.
  • Increased staff retention through effective training, mentorship, and performance evaluation systems.
  • Conducted regular performance reviews of staff members, offering constructive feedback and setting clear expectations for ongoing improvement.

Qualified Intellectual Disabilities Professional

Bridgeway
11.2013 - 11.2017
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed strong relationships with community partners, enhancing referral networks and increasing access to mental health resources for patients.
  • Managed crisis situations calmly and effectively, deescalating tense situations while prioritizing consumer safety at all times.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Maintained compliance with industry regulations through diligent monitoring of policies and procedures within the facility.

Qualified Intellectual Disabilities Professional

Milestone
11.2009 - 11.2013
  • Developed strong rapport with clients, fostering trust and facilitating open communication during sessions.
  • Evaluated program effectiveness regularly using data-driven approaches to inform continuous improvement efforts.
  • Collaborated with interdisciplinary teams to provide comprehensive care for clients in various settings.
  • Reduced crisis situations through timely interventions and appropriate referrals to community resources.
  • Facilitated coordination of care with other providers such as psychiatrists, primary care physicians, and social workers.
  • Improved client outcomes by developing and implementing individualized treatment plans tailored to their specific needs.
  • Effectively managed budgetary constraints, allocating resources efficiently to maintain high-quality care standards without compromising financial stability.
  • Conducted thorough evaluations of staff performance, providing constructive feedback aimed at professional growth opportunities.

Education

Bachelor of Arts - Social Work

Augustana College
Rock Island, IL
05-1991

Skills

  • Coaching and mentoring
  • Relationship building
  • Decision-making
  • Process improvement
  • Professional networking
  • Staff scheduling
  • Regulatory compliance
  • Operations management
  • Crisis management
  • Budget management
  • Public speaking
  • Budget development

Timeline

Associate Director

Mosaic
09.2022 - Current

Director of Rehabilitation

Bridgeway
11.2017 - 09.2021

Qualified Intellectual Disabilities Professional

Bridgeway
11.2013 - 11.2017

Qualified Intellectual Disabilities Professional

Milestone
11.2009 - 11.2013

Bachelor of Arts - Social Work

Augustana College

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Kristen Hudak