Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Hunt

Douglasville,GA

Summary

Results-driven professional with extensive experience in administrative operations, banking and IT. Skilled in risk mitigation, financial documentation, customer relations, and process optimization. Adept at leveraging technical expertise to enhance efficiency, maintain compliance and improve client satisfaction. Seeking opportunities to contribute to organizational success in an administrative role.

Overview

7
7
years of professional experience

Work History

Quality Assurance Specialist

Discover Bank
01.2022 - 01.2025
  • Evaluated adherence to quality assurance requirements, delivering written feedback to enhance team performance and productivity.
  • Supported risk mitigation initiatives while improving customer satisfaction and compliance with industry standards.
  • Analyzed operational processes to recommend improvements,achieving a 10% reduction in error rates.

Accounting Coordinator

Discover Bank
01.2020 - 07.2022
  • Managed fraud dispute cases and ACH debit reconciliations using mainframe and online systems.
  • Conducted detailed investigations into cardholder identity and flagged potential fraudulent transactions,reducing fraud-related losses by 15%.
  • Improved internal workflows by implementing best practices,reducing resolution times by 20%.
  • Balanced and prioritized high-volume caseloads to ensure timely resolutions.

Resolutions Manager

Discover Bank
12.2017 - 01.2020
  • Researched credit card disputes and built comprehensive cases to recover funds,secure compliance with financial standards.
  • Oversaw daily operations for dispute resolution, maintaining a 95% customer satisfaction rate.
  • Enhanced efficiency by streamlining dispute resolution processes,reducing case backlog by 25%.

Education

Associate of Arts - Communications

The College of Southern Maryland

High School Diploma -

Gloucester County Institute of Technology
Sewell, NJ
06-2004

Skills

  • Regulatory Compliance (Banking)
  • Data Security and Risk Management
  • Workflow Optimization
  • Fraud Prevention and Dispute Resolution
  • System Administration and Maintenance
  • Collaboration and Communication

Timeline

Quality Assurance Specialist

Discover Bank
01.2022 - 01.2025

Accounting Coordinator

Discover Bank
01.2020 - 07.2022

Resolutions Manager

Discover Bank
12.2017 - 01.2020

Associate of Arts - Communications

The College of Southern Maryland

High School Diploma -

Gloucester County Institute of Technology

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Kristen Hunt