Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Jackson

Decatur ,GA

Summary

Dynamic professional with a strong background in customer service and security, notably at Walmart. Proven ability in conflict de-escalation and recordkeeping, ensuring compliance and confidentiality. Recognized for enhancing team collaboration and maintaining a safe environment, consistently meeting operational goals while delivering exceptional service.

Overview

10
10
years of professional experience

Work History

Warehouse Assistant

Amazon
Union City, Ga
03.2020 - 04.2025
  • Maintained accurate inventory records and documentation
  • Followed workplace policies, safety standards, and operational procedures
  • Met productivity goals while ensuring quality and compliance
  • Collaborated with team members to support daily operational needs
  • Demonstrated reliability, punctuality, and strong work ethic

Customer Service Representative / Department Mger

Walmart
Decatur
09.2015 - 12.2019

• Assisted customers and employees with inquiries while maintaining a professional demeanor

• Handled sensitive transactions and information with accuracy and discretion

• Resolved customer concerns through effective communication and problem-solving

• Supported daily operations, scheduling needs, and department organization

• Trained and supported new associates, reinforcing company policies

Unarmed Security Officer

Allied Universal Security Services
Atlanta
10.2017 - 09.2019
  • Maintained detailed daily activity and incident reports, ensuring accuracy and confidentiality
  • Monitored access control and enforced company policies and procedures
  • Assisted employees and visitors with questions, directions, and concerns
  • Responded professionally to incidents, documenting outcomes and escalating as needed
  • Supported a safe, compliant, and professional work environment

Education

High School Diploma -

Cedar Grove High School
Ellenwood, GA

Skills

  • Human Resources Support
  • Employee Relations Assistance
  • Recordkeeping & Documentation
  • Confidential Information Handling
  • Policy & Procedure Compliance
  • Customer & Employee Communication
  • Conflict De-escalation
  • Time Management & Organization
  • Incident & Report Documentation
  • Team Collaboration
  • MS Office (Word, Excel – basic)

Timeline

Warehouse Assistant

Amazon
03.2020 - 04.2025

Unarmed Security Officer

Allied Universal Security Services
10.2017 - 09.2019

Customer Service Representative / Department Mger

Walmart
09.2015 - 12.2019

High School Diploma -

Cedar Grove High School
Kristen Jackson