Kristen Johnson
Littleton,CO
Summary
Results-driven Advisor dedicated to enhancing the well-being of small business owners and their employees through tailored health and benefit solutions. Recognized for exceptional organizational skills and a commitment to meeting time-sensitive deadlines while delivering high-quality work. Proven ability to advocate effectively for client needs, ensuring optimal service delivery in a competitive environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dedicated Advisor
Gusto
Denver, CO
02.2024 - Current
- Proactively work with customers and health insurance carriers to prepare and advise employers directly on the benefits offering that meet their and their employees' needs within established timelines
- Consult with customers to understand their business needs via phone and email interaction
- Manage competing priorities to ensure all customer and carrier deadlines are met
- Meet individual and team-wide service-level expectations to maximize customer satisfaction
- Collaborate with cross-functional teams within Gusto to resolve customer questions or issues during renewal
- Chosen in February of 2024 to be a part of the Holistic Renewal Advisor pilot team, which tested a new workflow that merged a number of separate Advising responsibilities into a Full Stack Advisor role
- Selected in January 2025 to join a pilot team evaluating advisor approaches to level-funded health benefits
Benefits Designer
Gusto
Denver, CO
07.2021 - 02.2024
- Manage benefits renewal for small group companies each month to ensure a compliant benefits package in ordinance with carrier submission deadlines
- Perform an analysis of each company's current benefits in comparison to similar companies in their respective industry and geographical area to create a competitive benefits package
- Craft recommendations for each company to present a compliant package
- Communicate with each company's benefits administrator to expertly advise on selecting a renewal package that fits the company's needs and budget for the next year
- Participate in a quality assurance pilot program in an effort to increase quality of work for the advising team while providing feedback and training to advisors on how to improve their work quality
- Identify and develop opportunities to increase customer satisfaction, including a focus on customer retention, and Net Promoter Score
- Assist in the onboarding and training of new employees to help ensure their work is compliant with carrier requirements while also meeting the needs of each unique small business
Fitness Manager & Specialist
Elevation Corporate Health
Multiple Locations, CO
08.2019 - 06.2021
- Coordinated, marketed, and executed both in-person and virtual incentive health and fitness programs
- Oversaw group exercise schedules and contracted fitness instructors
- Managed the fitness center budget of approximately $5,000 per month
- Taught group exercise classes and coached clients both in-person and virtually
- Assisted in the day-to-day operations of the fitness center which included updating the fitness center blog and social media sites, creating the monthly newsletter, and evaluating fitness center attendance data
Guest Experience Director
Elevation Church
Charlotte, NC
05.2018 - 01.2019
- Coordinated, led, and oversaw volunteer leadership teams while overseeing 150 campus volunteers
- Developed and trained volunteer team leaders
- Analyzed campus volunteer metrics and data
Education
MS - Health Promotion and Wellness Management
Missouri State University
12.2015
BS - Health and Exercise Science
Colorado State University
09.2013
Skills
- Customer service
- Industry knowledge
- Strategic planning
- Time management
- Client relationship management
- Cross-functional coordination
- Relationship building
- Training and mentoring
Certification
- Resident Producer, Life Accident & Health, Colorado, Expires 06/01/26
Timeline
Dedicated Advisor
Gusto
02.2024 - Current
Benefits Designer
Gusto
07.2021 - 02.2024
Fitness Manager & Specialist
Elevation Corporate Health
08.2019 - 06.2021
Guest Experience Director
Elevation Church
05.2018 - 01.2019
- Resident Producer, Life Accident & Health, Colorado, Expires 06/01/26
MS - Health Promotion and Wellness Management
Missouri State University
BS - Health and Exercise Science
Colorado State University
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