Rhomy Louis
Shirley,USA
Summary
Polished and service-driven operations professional with over 20 years of experience supporting high-profile clients in fast-paced, high-touch environments. Recognized for delivering seamless, white-glove service with discretion, precision, and a calm, solutions-oriented approach.
Proven ability to manage daily operations, lead teams, coordinate vendors, and execute high-end events while maintaining exceptional standards. Adept at anticipating needs, managing competing priorities, and ensuring environments are consistently organized, guest-ready, and aligned with elevated service expectations.
Overview
23
23
years of professional experience
Work History
Dedicated Travel Advisor – Elite Accounts Desk
Adelman Travel
03.2024 - Current
- Serve as primary point of contact for elite and executive-level clients, delivering high-touch, concierge-level service.
- Manage complex and time-sensitive arrangements with a strong focus on discretion, accuracy, and seamless execution.
- Anticipate client needs, handle last-minute changes, and resolve issues with professionalism and composure.
- Coordinate detailed itineraries including air, hotel, and ground transportation while maintaining client preferences and profiles.
- Collaborate with internal teams and external partners to ensure consistent service excellence.
- Maintain strict confidentiality while supporting high-profile individuals.
Chief Executive Officer
Tristan World Travel, Corp.
01.2005 - 01.2023
- Directed daily operations of a client-focused service business, overseeing scheduling, logistics, and service delivery across multiple projects.
- Led and supervised teams, fostering accountability, communication, and a high standard of performance.
- Coordinated vendors, negotiated contracts, and ensured quality control across all services and partnerships.
- Managed inventory, purchasing, budgeting, and digital record-keeping to support operational efficiency.
- Oversaw preparation and execution of high-end events, from intimate gatherings to large-scale functions, ensuring seamless coordination.
- Maintained environments and experiences aligned with elevated service standards, ensuring readiness, presentation, and attention to detail.
- Acted as primary point of contact for clients, managing expectations and delivering personalized, high-touch service.
- Resolved complex operational challenges with discretion, sound judgment, and a solutions-oriented mindset.
- Implemented structured workflows and systems to improve efficiency and consistency across operations.
Specialized Global Support Counselor
American Express Global Business Travel
New York, NY
01.2013 - 01.2017
- Managed corporate travel for high-level accounts including McKinsey & Company.
- Delivered premium service to executive clients while maintaining strict adherence to company policies.
- Coordinated complex logistics with precision and attention to detail.
- Handled high-volume requests while maintaining professionalism and composure.
- Mentored new hires and supported training initiatives.
- Resolved escalated issues efficiently, ensuring client satisfaction.
Account Executive – Luxury Travels
Tzell Travel Group / Bear & Bear Travel
New York, NY
01.2010 - 01.2013
- Managed elite clients including Dolce & Gabbana, Tory Burch, Giorgio Armani, and Zegna.
- Coordinated high-end events, meetings, and logistics with discretion and precision.
- Negotiated vendor agreements and ensured premium service delivery.
- Maintained detailed reporting, budgeting, and organized records.
Independent Travel Consultant
01.2005 - 01.2010
Senior Travel Consultant
Seagate Advanced Travel Group
01.2003 - 01.2004
- Oversaw logistics and budgeting for Condé Nast publications.
- Coordinated events, photoshoots, and executive arrangements.
- Negotiated vendor contracts and ensured high-quality service delivery.
Education
Associate of Science - Business Administration
Queens Borough Community College
Legal Studies / Legal Research
New York Paralegal School
Skills
- Luxury Hospitality & Front-of-House Service
- Household & Operations Management
- Team Leadership & Staff Supervision
- High-Net-Worth Client Support
- Event Planning (Private & Corporate)
- Vendor & Inventory Management
- Guest Experience & Client Relations
- Confidentiality & Discretion
- Scheduling & Workflow Coordination
- Budgeting & Record-Keeping
- Problem Solving & Conflict Resolution
- Multilingual: English, French, Haitian Creole
Timeline
Dedicated Travel Advisor – Elite Accounts Desk
Adelman Travel
03.2024 - Current
Specialized Global Support Counselor
American Express Global Business Travel
01.2013 - 01.2017
Account Executive – Luxury Travels
Tzell Travel Group / Bear & Bear Travel
01.2010 - 01.2013
Chief Executive Officer
Tristan World Travel, Corp.
01.2005 - 01.2023
Independent Travel Consultant
01.2005 - 01.2010
Senior Travel Consultant
Seagate Advanced Travel Group
01.2003 - 01.2004
Associate of Science - Business Administration
Queens Borough Community College
Legal Studies / Legal Research
New York Paralegal School