Jason Hahn
San Jose,USA
Summary
Detail-oriented leader seeking opportunities for growth and development in a leadership role to maximize team efficiencies and productivity with a focus on service, and hospitality, to ensure positive customer experiences. Willing to relocate for the right opportunity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Client Specialist
CH Premier Jewelers
SAN JOSE, CA
07.2023 - Current
- Positively represented the company as well as the numerous luxury brands represented within.
- Responsible for the full luxury watch sales process with clients from discovery, cultivating relationships, closing sales, and after-sales support. Primarily assigned to the Tudor boutique experience guiding other associates in effective sales and boutique operations and ensuring positive client experiences fostering a positive environment for clients and staff. Managing inventories while identifying top sellers. The Tudor boutique generates approximately $3.8M in sales revenue per year.
- Strong knowledge in luxury timepieces including, but not limited to, Tudor, Omega, Grand Seiko, Glashütte Original, Blancpain, Breguet, Girard Perregaux, and Chopard.
- Supported the team with technical services such as client demonstrations of watch function and complications, bracelet resizing, and strap changes.
- Focused on team culture and hospitality while seeking opportunities for growth and development.
Cafe Leader (GM)
Blue Bottle Coffee
SAN JOSE, CA
09.2021 - 07.2023
- Administered daily functions of two highest-grossing locations in a prominent specialty coffee chain, ensuring optimal performance and service quality.
- Managed inventory and labor budgets to achieve year-over-year revenue increases while maintaining profitability through precise ordering practices and staff scheduling.
- Managed recruitment, onboarding, and training initiatives to cultivate a skilled and satisfied workforce.
- Facilitated team-building activities and hospitality training to support continuous growth and development.
- Monitored and evaluated product quality and cafe presentation to maintain high standards of excellence.
- Engaged with area leader to devise strategic enhancements for ordering workflows and foster team development initiatives.
General Manager
Salt & Straw
MULTIPLE LOCATIONS
01.2020 - 09.2021
- Assisted in daily operations of quick service retail food shop. Supported hiring and training of new employees. Helped manage schedules, control inventory, and handle cash deposits. Aided in monthly P&L analysis to identify strengths and growth opportunities. Collaborated with team members to enhance service and hospitality.
- Reopened two locations after pandemic lockdowns. Assisted in re-staffing and training team members. Implemented new safety protocols to support staff and customer health and safety.
- Spearheaded opening of new location as General Manager, overseeing build-out and team formation.
Chef de Cuisine
Arya Steakhouse
REDWOOD CITY, CA
01.2019 - 07.2020
- Oversaw culinary operations for full-service steak and Persian cuisine restaurant. Managed back-of-house staff, streamlined inventory ordering, and implemented controls for food and labor efficiency.
- Developed comprehensive order guides for all vendors to streamline the ordering process.
- Designed and implemented spreadsheets to enhance visibility of food cost management and invoice processing.
- Led initiatives to enhance cleanliness and organizational standards, resulting in a safer and more efficient workplace. Guided front-of-house staff in implementing best service practices to elevate guest satisfaction.
Executive Chef
Green Hills Country Club
MILLBRAE, CA
06.2016 - 07.2018
- Managed hiring, training, and performance of back-of-house employees while maintaining high standards of cleanliness and service during operations.
- Achieved seamless a la carte dining experiences for members and successful execution of banquet and catering events for outside groups. Maintained operational efficiency within budgetary limits, optimizing labor and food costs. Cultivated a high-performing back-of-house team through effective hiring, training, and performance evaluation processes.
- Transformed dining experiences through innovative menu design that captivated members and delighted guests. Achieved enhanced member satisfaction by implementing new dining formats and structures that introduced contemporary techniques and unique flavor profiles.
- Nurtured interdepartmental relationships and collaborated with the general manager to promote a culture of service and teamwork in achieving objectives.
- Managed vendor and service contractor relationships, facilitating seamless access to food and equipment resources.
Education
Bachelor’s of Science - Music
Greenville University
GREENVILLE, ILSkills
- Team management and coaching Interviewing and hiring Schedule coordination Google Workspace and Microsoft Office Windows and Mac proficiency Effective verbal and written communication Guest service and hospitality Data analysis Back-of-house restaurant experience Front-of-house management Luxury retail sales expertise Boutique management Inventory control strategies Luxury goods service and repair intake Fluency in English, conversational Spanish, and Korean
- Training programs
Certification
ServSafe Food Handler & Food Manager Certifications
Languages
English
Native or Bilingual
Spanish
Limited Working
Korean
Limited Working
Timeline
Sr. Client Specialist
CH Premier Jewelers
07.2023 - Current
Cafe Leader (GM)
Blue Bottle Coffee
09.2021 - 07.2023
General Manager
Salt & Straw
01.2020 - 09.2021
Chef de Cuisine
Arya Steakhouse
01.2019 - 07.2020
Executive Chef
Green Hills Country Club
06.2016 - 07.2018
Bachelor’s of Science - Music
Greenville University