MICHAEL GUBICS
De Pere,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
DEDICATED ACCOUNT ADVISOR
Imperial Supplies LLC, Segment - W. W. Grainger
04.2022 - Current
- Established and built relationships by educating customers about value of company products and services.
- Sought out key decision-makers and tailored solutions to address business challenges.
- Utilized sales data to evaluate sales performance and make proper adjustments.
- Handled inbound calls to provide callers with product and service information, emphasize product features and benefits and generate quotes.
- Contacted customers to seek out new areas of growth and opportunity with in their business.
- Fulfilled orders for customers through email or phone calls.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Installer Sales Specialist
Muntz Audio & Video
06.2018 - 04.2022
- Assisted customers after sales to personally address problems and provide additional support
- Highlighted products to current and prospective customers by conducting live demonstrations
- Generated price quotes, and estimated projected schedule and install times
- Worked with customers to explain product features, prices
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team
- Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize
- G workflows
- Displayed exceptional attention to detail, while installing products
- Provided quality information over the phone to complete the sale.
Warehouse Forklift Operator
ABC Supply Co
08.2016 - 06.2018
- Loaded and unloaded high volume of trucks daily in busy warehouse environment
- Moved materials between docks and storage area according to daily work orders
- Managed spaces with regular warehouse housekeeping and removed hazards impacting safety or performance
- Transported items using forklifts and pallet jacks
- Supported operational needs by cross-training in different warehouse positions
- Kept warehouse records accurate with detailed logs of materials movement
- Checked product quality and quantity against documentation
- Prevented damage by stacking loads properly for weight balancing and security
- Unloaded incoming shipments and staged products for sorting, storage, and further handling
- Moved supplies into position and transported completed products to support fast-paced production work
- Selected orders from itemized slot picking tickets to load forklifts with specified products
- Followed company safety requirements and OSHA regulations to minimize hazards
- Pulled, packed, crated, and secured products to prepare finished stock for shipment
- Managed and trained employees in warehouse procedures and products.
Sales Associate
Muntz Audio & Video
07.2013 - 08.2016
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate store, complete sales, and process returns
- Contacted customers to finalize sales and service transactions
- Adapted to changing priorities and unexpected situations
- Met or exceeded individual sales goals and key performance indicators (KPIs)
- Discussed promotions and special offers to customers to increase sales
- Created great customer experiences with personalized sales support
- Maintained calm demeanor and managed issues professionally and according to company standards
- Delivered consistent service to develop customer base
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Assisted customers with sales and service needs
- Assisted with receiving, pricing and merchandising
- Rotated stock using clearance markdowns and special sales promotions
- Met goals consistently while working independently within team environment
- Processed payments quickly and and made accurate change to keep customer flow moving
- Managed multiple tasks simultaneously while meeting deadlines.
Education
Diploma -
West De Pere High School
De Pere, WI05.2008
Skills
- Account Investigation
- Customer Relationship Management
- Attention to Detail
- Needs Assessment
- Work Planning and Prioritization
- Relationship Building
- Updating Customer Accounts
- Analytical and Critical Thinking
- Documentation and Recordkeeping
Timeline
DEDICATED ACCOUNT ADVISOR
Imperial Supplies LLC, Segment - W. W. Grainger
04.2022 - Current
Installer Sales Specialist
Muntz Audio & Video
06.2018 - 04.2022
Warehouse Forklift Operator
ABC Supply Co
08.2016 - 06.2018
Sales Associate
Muntz Audio & Video
07.2013 - 08.2016
Diploma -
West De Pere High School
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