Open To Work
Kristen Johnson
Las Vegas,NV
Work Preference
Summary
Results-driven Lead Sales Associate with extensive experience supervising sales teams and enhancing customer satisfaction. Skilled in managing customer relations, coaching staff, and enforcing cash handling policies. Strong product knowledge coupled with efficient transaction processing enhances customer wellness experiences.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Lead Sales Associate
AYRWellness
Las Vegas, NV
07.2025 - 03.2026
- Assisted customers with product selection and usage at AYRWellness.
- Educated clients on benefits of wellness products available in-store.
- Processed transactions efficiently using point-of-sale systems.
Lead Customer Service Agent
The Source LLC
Henderson , NV
12.2017 - 02.2025
- Led a team of customer service agents to enhance service quality.
- Managed daily operations related to providing exceptional service experiences for customers.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Consulted with customers regarding needs and addressed concerns.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Trained new staff on customer service processes and policies.
- Processed customer account changes with proprietary software.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Education
Associate of Arts - General Studies
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ06-2010
Skills
- product knowledge
- product demonstrations
- point-of-sale systems
- customer relationship management
- sales reporting
- inventory management
- team leadership
- conflict resolution
Certification
- Osha 10 Certified
- Active Agent Card
Timeline
Lead Sales Associate
AYRWellness
07.2025 - 03.2026
Lead Customer Service Agent
The Source LLC
12.2017 - 02.2025
Associate of Arts - General Studies
Maricopa Community Colleges, Scottsdale Community College