Ashley Dunn
Oklahoma ,OK
Summary
Collaborative lead sales associate offers expertise in sales management and customer service. In-depth knowledge of inventory procedures and sales principles. Organized and goal-oriented team player with several years of extensive experience coordinating sales teams and supporting upper management.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
7
7
years of professional experience
2023
2023
years of post-secondary education
Work History
Lead Sales Associate
The Home Depot Inc
Oklahoma City, OK
08.2022 - 02.2026
- Provided exceptional customer service by assisting with tool selection, ensuring customer satisfaction and repeat business.
- Educated customers on safe tool usage, significantly reducing accidents and promoting a culture of safety.
- Maintained and organized tool inventory, enhancing operational efficiency and minimizing rental discrepancies.
- Assisted in implementing promotional strategies for tool rentals, increasing visibility and customer engagement.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Trained new associates on paint department procedures, fostering a knowledgeable team that improved customer engagement and service quality.
- Mixed paint colors and tints according to customer specifications.
- Provided product knowledge to customers regarding types of paints, primers, stains, sealants, thinners.
- Stocked shelves with paint products and ensured accurate pricing.
- Guided customers through store to help locate desired products and suggest similar or complementary products useful for customer projects.
- Assisted customers in finding the right appliance for their needs and budget.
- Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
- Shared information on product features for various items to help customers make correct buying decisions.
- Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
- Coordinated schedules with customers for appliance deliveries, and installations.
- Maintained department and showroom with neat and orderly displays.
- Processed orders for new appliances, parts, and accessories.
- Assisted in designing custom millwork pieces according to client specifications.
- Maintained records of all transactions related to sales activities along with relevant documents.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Placed special orders or called other stores to find desired items.
Sales Lead Keyholder
Five Below
Oklahoma City, Oklahoma
01.2019 - 04.2022
- Mentored and trained team members on effective sales techniques, contributing to improved overall store performance.
- Executed inventory management processes, ensuring optimal stock levels and minimizing product shortages.
- Facilitated customer engagement strategies, enhancing the shopping experience and boosting repeat visits.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Maintained a neat, organized, and clean work area throughout the shift.
Education
EMERSON NORTH HIGH SCHOOL
Oklahoma City, OklahomaSkills
- Customer service
- Product knowledge
- Tool selection
- Inventory management
- Sales processing
- Performance mentorship
- Cash handling
- Warranty programs
- Team training
- Appliance delivery coordination
- Retail store operations
- Meeting sales goals
- Product recommendations
- Team leadership
- Retail Sales Experience
- Reservations
- Rental transactions
- Custom design
Languages
English
Full Professional
Timeline
Lead Sales Associate
The Home Depot Inc
08.2022 - 02.2026
Sales Lead Keyholder
Five Below
01.2019 - 04.2022
EMERSON NORTH HIGH SCHOOL