KRISTEN JOURNEY
Albany,GA
Summary
I am seeking employment with a company where I can use my talents and skills to grow and expand the company. My goal is to succeed in a stimulating and challenging environment while building the success of the company. I plan on experiencing advancement opportunities by providing hard work and dedication to what I do! Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Tax Advisor
Royal Signature Financial Service
12.2021 - Current
- Coordinated company's tax returns for paperless submission to state and federal authorities.
- Collaborated with financial advisors to integrate tax planning into comprehensive financial and retirement plans based on sound tax advice.
- Researched tax issues to understand related laws and obtain favorable outcomes for clients.
- Submitted personal returns through online platforms and direct IRS filing software to minimize customer filing delays.
Licensed Customer Service Agent
Liberty Mutual Insurance
05.2021 - Current
- My job is to assist customers with their policies by making changes and helping them access their accounts
- Educating them on what they are getting for their money
- Managing calls and identifying the customers issues to give them the best and fastest customer service experience accurately.
Insurance Sales Agent
Allstate Insurance
01.2020 - 06.2021
- My job was to assist customers with finding the best rate for all of their property
- Giving them the best customer service experience while also educating them on what they needed.
Call Center Representative
Williams-Sonoma, Inc
08.2020 - 02.2021
- Answering calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued and most importantly, meeting their needs to their satisfaction.
Correctional Officer II
MACON STATE PRISON
09.2018 - 08.2020
- Our responsibilities are to enforce rules and keep order within the prison
- Supervise activities of the inmates, inspect the facilities to ensure that they meet security and safety standards
- CPR Certified
- Certified in firearms, BCOT Certification.
Sales Associate/Cashier
Hibbett Sports
08.2017 - 09.2019
- Responsible for greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, and managing financial transactions while achieving established goals.
Packer
TSG INC
09.2017 - 01.2018
- Responsible for making sure that all of the items were in tact, labeling items and packing them into the shipping containers; ensuring that nothing is damaged and organizing items
- Quality Control Tech
TSP Inc
10.2016 - 02.2017
- My responsibilities at this particular job was to maintain the quality control of the products by checking to make sure that they met the required standards to meet our customers needs
- Server
JJs Wings and Things
05.2016 - 01.2017
- My responsibility is to serve the customer to the best of my ability and meeting their needs
- I am also responsible for waiting on the customer and making sure that they are satisfied with their meal, while maintaining a very clean and enjoyable environment for the community.
Cashier
Dairy Queen
12.2014 - 01.2017
- My responsibilities were to meet the customers satisfactory and greet them accordingly, making sure that they get the best customer service that they deserve.
Customer Service Representative
Walmart
09.2015 - 02.2016
- My responsibility was to help customers save money and live better by providing them with excellent customer service, assisting them with whatever they want and/or need.
Cashier
Dollar General
09.2015 - 01.2016
- My responsibility was to maintain a clean environment, making sure that items are always in stock while meeting the customers' needs, and giving them a wonderful shopping experience.
Education
High school diploma -
Americus Sumter County High South
Americus, GA05.2015
High School Diploma - undefined
Americus Sumter High School South
Skills
- Customer Service (3 years)
- Typing (5 years)
- Critical Thinking (3 years)
- Decison-Making (2 years)
- Business Communication (2 years)
- Corporate tax preparation
- People Person (4 years)
- People Management (2 years)
- Observation (3 years)
- Time Management (2 years)
- Financial statement review
Timeline
Tax Advisor
Royal Signature Financial Service
12.2021 - Current
Licensed Customer Service Agent
Liberty Mutual Insurance
05.2021 - Current
Call Center Representative
Williams-Sonoma, Inc
08.2020 - 02.2021
Insurance Sales Agent
Allstate Insurance
01.2020 - 06.2021
Correctional Officer II
MACON STATE PRISON
09.2018 - 08.2020
Packer
TSG INC
09.2017 - 01.2018
Sales Associate/Cashier
Hibbett Sports
08.2017 - 09.2019
TSP Inc
10.2016 - 02.2017
JJs Wings and Things
05.2016 - 01.2017
Customer Service Representative
Walmart
09.2015 - 02.2016
Cashier
Dollar General
09.2015 - 01.2016
Cashier
Dairy Queen
12.2014 - 01.2017
High School Diploma - undefined
Americus Sumter High School South
High school diploma -
Americus Sumter County High South
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