Kristen Keith
Plymouth Meeting,PA
Summary
Hardworking employee with strong customer service skills and the ability to work efficiently under pressure. Open to taking on new challenges and developing new relationships to promote growth in the field of Health and Welfare.
Overview
9
9
years of professional experience
Work History
Benefits Specialist
Gaudenzia Inc
Norristown, PA
02.2020 - 03.2023
- Administered all employee benefits programs; major medical, prescription, dental, vision, life, disability, and retirement plans
- Conducted new hire orientations
- Developed training materials to educate staff on benefit plans available to them.
- Coordinated open enrollment activities including meetings and communication campaigns.
- Processed paperwork for FMLA, ADA, workers' compensation, and other types of leave of absence.
- Reconciled monthly invoices for all insurance plans to ensure accuracy in enrollment & payment procedures.
Transit Teller/Customer Service Representative
SEPTA
Philadelphia, PA
07.2018 - 10.2019
- Sold transpasses, tokens, and other transportation items
- Explained the use of products and key cards to customers as needed
- Assisted customers with key card replacements and any questions related to the “key” system
Benefits Coordinator
Frank M. Vaccaro & Associates
Mount Laurel, NJ
07.2017 - 06.2018
- Assisted members with eligibility and inquiries on enrollment, health benefits, union dues, pension, and Cobra
- Enrolled all eligible members upon receiving the required documents for members and dependents
- Assisted members with claims, prior authorization requests, and submitting appeals to the Board of Trustees
- Drafted Cobra notices for members no longer eligible for benefits, and processed Cobra payments and applications once received.
- Data entry for remittance reports
Employee Advocate
Trion Group
King Of Prussia, PA
09.2014 - 04.2017
- Answered inbound/outbound calls related to Health & Welfare plans.
- Processed all client-specific enrollments and qualifying life events as needed.
- Trained new advocates as needed
- Participated in procedure reviews to create improved efficiencies and best practices
Education
Bachelor's of Business Management - Human Resources
DeVry University
05-2026
Skills
- Benefits Administration
- ADP Workforce Now
- ACA standards knowledge
- Open enrollment
- New employee orientations
- Termination Procedures
- Employee Relations
- Special projects
Timeline
Benefits Specialist
Gaudenzia Inc
02.2020 - 03.2023
Transit Teller/Customer Service Representative
SEPTA
07.2018 - 10.2019
Benefits Coordinator
Frank M. Vaccaro & Associates
07.2017 - 06.2018
Employee Advocate
Trion Group
09.2014 - 04.2017
Bachelor's of Business Management - Human Resources
DeVry University
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