Kristen Keldie
Soda Springs,ID
Summary
Detail-oriented Store Manager with knowledge to oversee proper staffing and volume activity standards. Highly trained professional with passion for meeting and engaging customers and mentoring team members. Proven success in hard turnarounds of underperforming locations. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
13
13
years of professional experience
Work History
Store Manager
Hobby Lobby
Pocatello, ID
02.2024 - 04.2026
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Managed inventory control processes, optimizing stock levels and minimizing shrinkage.
- Trained and developed team members, fostering a culture of collaboration and high performance.
- Implemented visual merchandising standards to enhance store appearance and customer experience.
Store Director
Circle K
Tampa, FL
08.2021 - 07.2023
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Grocery Store Director
Save A Lot Grocery Store
02.2019 - 08.2021
- Responsible for selling products for special events throughout store and community
- Passion for selling
- Responsible for writing departmental schedules
- Oversee product ordering and inventory controls
- Proficiency on computer systems
- Works with sales personnel to generate new business and maintain current client relations
- Merchandise departments to maximize sales
- Orchestrated performance-oriented environment by closely supporting all team members
- Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves and endcaps
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
- Formulated pricing policies and determined daily coupons
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Protected store from loss or theft by setting and enforcing clear security policies
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Assistant Superintendent
Sawcross
Jacksonville, FL
02.2019 - 07.2021
- Led initiatives to enhance operational efficiency and streamline workflows within construction projects.
- Oversaw project timelines and resource allocation, ensuring alignment with organizational goals.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Implemented safety protocols, significantly improving compliance across job sites.
- Managed contractor relationships, negotiating terms to ensure quality standards were met consistently.
- Developed strong relationships with subcontractors, fostering collaboration and smooth coordination of work efforts.
- Maintained safety onsite and upheld all OSHA regulations by [Action].
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Managed daily office operations, ensuring efficient workflow and communication across departments.
- Coordinated scheduling for meetings and appointments, optimizing executive time management.
- Maintained accurate filing systems and documentation, enhancing information retrieval efficiency.
- Developed and implemented office procedures, improving operational efficiency and team collaboration.
- Facilitated onboarding processes for new hires, ensuring compliance with company policies.
- Assisted in maintaining employee records and managing HR databases for accuracy.
- Coordinated recruitment efforts, including job postings and candidate communications.
Grocery Manager
Save A Lot Grocery Store
07.2017 - 02.2019
- Ensures smooth function of department and store by cooperating with co-workers and superiors
- Responsible to continuously improve job performance
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
- Provides feedback and recommendations to Store Director, District Manager or VP of Operations, and Division Management teams on operational issues
- Provides feedback and recommendations to Store Director or District Manager and Division management teams on operational issues
- Assign work to, direct the work of and train Department personnel
- Perform all duties as assigned by the supervisor or Manager on duty
- Conduct performance reviews for associates alongside the Store Manager
- Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves and endcaps
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Owner/Operator Manager
Imperial Concrete
Plant City, FL
04.2016 - 01.2019
- Developed operational strategies to enhance workflow efficiency and reduce costs.
- Managed inventory levels to ensure optimal stock availability and minimize waste.
- Implemented customer service protocols, improving client satisfaction and retention rates.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on best practices in service delivery and operational processes.
- Managed day-to-day business operations.
- Collaborated with HR to update employee records and benefits information.
- Ensured compliance with federal and state regulations regarding payroll practices.
- Developed and implemented document control procedures to enhance compliance and efficiency.
- Coordinated document revisions and approvals, ensuring accuracy and timely distribution.
- Conducted regular audits of documentation processes to identify areas for improvement.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Conduct inspections to ensure compliance with quality standards and specifications.
- Identify defects and non-conformance issues in products during production process.
- Collaborate with production teams to implement corrective actions for quality improvements.
- Document inspection results and maintain detailed records of quality metrics.
- Utilize statistical process control tools to analyze data for continuous improvement initiatives.
- Lead root cause analysis efforts to address recurring quality concerns effectively.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
Assistant Grocery Manager
Save A Lot
04.2016 - 07.2017
- Often performs duties of staff when store management is present
- Assist with completing and communicating performance evaluations in a timely manner within his/her department
- Manage food safety audits and Ecolab audit follow up reviews
- Authorize manager discretion markdowns
- Assume total store responsibility in the Store Director and Assistant Store Director's absence
- Manages all dairy/frozen and grocery merchandising
- Supervise, oversee and coach associates in the performance of their duties
- Engaged customers and provided very high level of service and support, helping find desired products and items
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Grocery Shift Lead
Save A Lot Grocery Store
09.2015 - 04.2016
- This position reports to:
- Positions that report directly to this position: Assistant Grocery Managers, Stock clerks
- Performing tasks essential to the proper functioning of the department including keeping a simplified backroom, ordering with Simplification practices in mind, hiring & staffing, training & development, scheduling and managing payroll
- Delegating tasks to team members and empowering them to take on new challenges, being certain to provide timely feedback and annual performance reviews that focus on their growth and professional development
- Leading employees by example to provide incredible customer service; ensuring team members are out the floor proactively approaching customers in the department, helping them locate products and offering suggestions and solutions to complete their meals
- Maintaining the overall appearance of the department; ensuring products levels are sustained and products are well-merchandised in innovative and eye-appealing displays, working with other departments to cross-merchandise products and highlight Menu magazine featured items, with the aim of driving store and department sales
- Maintaining open lines of communication with product vendors, team members, Grocery Manager (or equivalent) and Overnight Grocery crew to ensure the most efficient operations for the department as a whole
- Educating and ensuring team members are properly handling products and equipment in accordance with food safety and safety guidelines, aiming to reduce the amount of damage goods and shrink
- Ability to do simple addition and subtraction; counting and recording
- Has the authority to recommend discipline
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Produce Department Manager
Save A Lot Grocery Store
05.2013 - 09.2015
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows
- Planned attractive produce displays, using color and texture to enhance
- Priced produce to achieve margin and sales goals
- Maintained produce display, and prep and storage areas in clean and orderly condition
- Assisted customers with produce questions
- Selected items for specials and marked down items as needed to reduce losses
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers
- Maintained produce area and kept produce storage area clean and sanitary
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs
- Orchestrated performance-oriented environment by closely supporting all team members.
Education
High School Diploma -
Plant City High School
Plant City, FL05-2010
Skills
- Coach
- Client relations
- Customer satisfaction
- Customer service
- Driving
- Special events
- Focus
- Hiring
- Inventory
- Director
- Managing
- Merchandising
- Works
- Payroll
- Performance reviews
- Personnel
- Recording
- Safety
- Sales
- Selling
- Scheduling
- Staffing
- Supervisor
- Customer service and assistance
- Task Delegation
- Visual Merchandising
- Coaching and mentoring
- Effective leader
- Employee reviews
- Staff Leadership
- Finance and Accounting
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Hobby Lobby
02.2024 - 04.2026
Store Director
Circle K
08.2021 - 07.2023
Assistant Superintendent
Sawcross
02.2019 - 07.2021
Grocery Store Director
Save A Lot Grocery Store
02.2019 - 08.2021
Grocery Manager
Save A Lot Grocery Store
07.2017 - 02.2019
Owner/Operator Manager
Imperial Concrete
04.2016 - 01.2019
Assistant Grocery Manager
Save A Lot
04.2016 - 07.2017
Grocery Shift Lead
Save A Lot Grocery Store
09.2015 - 04.2016
Produce Department Manager
Save A Lot Grocery Store
05.2013 - 09.2015
High School Diploma -
Plant City High School