Kristen Adams
Soda Springs,ID
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Proven success in hard turnarounds of underperforming locations
Overview
13
13
years of professional experience
Work History
Store Manager
Hobby Lobby
Pocatello, Idaho
07.2023 - 05.2026
- Managed daily store operations and ensured efficient workflow.
- Supervised staff and provided training on customer service best practices.
- Implemented inventory management strategies to maintain stock levels.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Developed promotional displays to enhance product visibility and sales.
- Conducted regular performance evaluations for team members to improve service quality.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Store Manager
Circle K
Tampa, Florida
06.2021 - 07.2023
- Managed daily store operations and ensured efficient workflow.
- Supervised staff and provided training on customer service best practices.
- Implemented inventory management strategies to maintain stock levels.
- Ensured compliance with health and safety regulations throughout the store.
- Collaborated with corporate teams on merchandising and marketing initiatives.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Store Director
Save A Lot Grocery Store
Plant City, FL
02.2017 - 06.2021
- Responsible for selling products for special events throughout the store and community.
- Works with sales personnel to generate new business and maintain current client relations.
- Merchandise departments to maximize sales.
- Trained and supervised staff to enhance performance and service quality.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Oversee product ordering and inventory controls.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Implemented strategies to reduce shrinkage losses due to theft or mismanagement of inventory.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Formulated pricing policies and determined daily coupons.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Proficiency on computer systems.
- Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves and endcaps.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Assistant Grocery Manager
Save A Lot
Plant City, FL
04.2016 - 07.2017
- Often performs duties of staff when store management is present.
- Assist with completing and communicating performance evaluations in a timely manner within his/her department.
- Manage food safety audits and Ecolab audit follow up reviews.
- Authorize manager discretion markdowns.
- Assume total store responsibility in the Store Director and Assistant Store Director's absence.
- Manages all dairy/frozen and grocery merchandising.
- Supervise, oversee and coach associates in the performance of their duties.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Grocery Shift Lead
Save A Lot Grocery Store
09.2015 - 04.2016
- This position reports to:.
- Performing tasks essential to the proper functioning of the department including keeping a simplified backroom, ordering with Simplification practices in mind, hiring & staffing, training & development, scheduling and managing payroll.
- Delegating tasks to team members and empowering them to take on new challenges, being certain to provide timely feedback and annual performance reviews that focus on their growth and professional development.
- Leading employees by example to provide incredible customer service; ensuring team members are out the floor proactively approaching customers in the department, helping them locate products and offering suggestions and solutions to complete their meals.
- Maintaining the overall appearance of the department; ensuring products levels are sustained and products are well-merchandised in innovative and eye-appealing displays, working with other departments to cross-merchandise products and highlight Menu magazine featured items, with the aim of driving store and department sales.
- Maintaining open lines of communication with product vendors, team members, Grocery Manager (or equivalent) and Overnight Grocery crew to ensure the most efficient operations for the department as a whole.
- Educating and ensuring team members are properly handling products and equipment in accordance with food safety and safety guidelines, aiming to reduce the amount of damaged goods and shrink.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Produce Department Manager
Save A Lot Grocery Store
Plant City, FL
05.2013 - 09.2015
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Designed eye-catching produce displays, utilizing color and texture to attract customers and drive sales.
- Priced produce to achieve margin and sales goals.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Provided guidance to customers regarding produce selection and care.
- Identified and marked down items for specials to minimize losses.
- Developed and implemented merchandise replenishment strategies to ensure well-stocked shelves and enhance customer shopping experience.
- Maintained produce area and kept produce storage area clean and sanitary.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Orchestrated performance-oriented environment by closely supporting all team members.
Education
High School Diploma -
Plant City High School
Plant City, FLSkills
- Sales
- Customer service
- Client relationship management
- Customer satisfaction
- Sales tracking
- Loss prevention
- Inventory management
- Merchandising
- Visual Merchandising
- Store promotions
- Budget management
- Hiring
- Staffing
- Scheduling
- Task Delegation
- Performance reviews
- Employee training
- Coaching
- Coach
- Managing
- Supervisor
- Leadership
- Focus
- Personnel
- Director
- Selling
- Leadership
- Scheduling
- Employee training
Timeline
Store Manager
Hobby Lobby
07.2023 - 05.2026
Store Manager
Circle K
06.2021 - 07.2023
Store Director
Save A Lot Grocery Store
02.2017 - 06.2021
Assistant Grocery Manager
Save A Lot
04.2016 - 07.2017
Grocery Shift Lead
Save A Lot Grocery Store
09.2015 - 04.2016
Produce Department Manager
Save A Lot Grocery Store
05.2013 - 09.2015
High School Diploma -
Plant City High School