Kristen Keller
Supervisor/manager
Prairieville,LA
Summary
Adept at driving team performance and operational efficiency, I enhanced productivity by 20% at Baton Rouge Healthcare through strategic planning and process improvement. My expertise in staff management and complex problem-solving, honed across roles including Supervisor at Woman's Hospital, underpins my ability to meet and exceed employer expectations.
Overview
31
31
years of professional experience
Work History
Supervisor
Woman's Hospital
Baton Rouge, LA
04.2008 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
Shift Manager
Burger King
Baker, LA
03.2006 - 06.2008
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Production Supervisor
Baton Rouge Healthcare
Baton Rouge
06.2003 - 04.2008
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Managed team of Number production associates, overseeing productive production processes and meeting all deadlines.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
Salad Maker
War Veterans Home
Jackson, LA
05.1993 - 06.1998
- Improved customer satisfaction by consistently providing fresh and high-quality salads.
- Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
- Mastered various knife skills, chopping and slicing ingredients quickly without compromising quality.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Brewed coffee and tea and changed out drink station syrups.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
Job Readiness - Job Readiness
01.1995
General Studies -
05.1994
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Staff Discipline
- Operations Management
- Process Improvement
- Schedule development
- Policy Enforcement
- Inventory Oversight
- Negotiation
- Waste Reduction
Timeline
Supervisor - Woman's Hospital
04.2008 - Current
Shift Manager - Burger King
03.2006 - 06.2008
Production Supervisor - Baton Rouge Healthcare
06.2003 - 04.2008
Salad Maker - War Veterans Home
05.1993 - 06.1998
Jackson Votech - Job Readiness, Job Readiness
Jackson High School ,Jackson La - General Studies,