Kristen King
Colorado Springs,Colorado
Summary
Dependable employees seek opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail oriented.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Strategic Business Manager
Hibachi Kings Food Truck
Colorado Springs, CO
01.2022 - Current
- Managed day-to-day operations, including personnel activities, strategic scheduling, and customer experience control
- Prepared records and reports to support key decision-making
- Identified trends and targeted weak areas for improvement with regular analysis of business and financial data
- Kept business in strict compliance with state and federal regulations.
- Increased sales revenue by establishing strategic partnerships and identifying new business opportunities.
- Led team training initiatives to enhance employee skills, productivity, and overall performance within the organization.
- Boosted customer satisfaction levels by implementing client-focused solutions and maintaining strong professional relationships.
Cloud Generation Specialist
Pax8
Colorado Springs, CO
10.2020 - 01.2022
- Assisted management with implementing successful sales and service strategies
- Leveraged communication and negotiation skills to close sales
- Informed customers of promotions and special offers to increase sales
- Remained up to date on current offerings and company processes.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Generated new leads through cold calling and networking events, expanding the company''s client base.
- Built a robust pipeline of prospective clients using various lead generation techniques such as cold calling, networking events and trade shows attendance.
Banks Sales Service Representative
USAA
Colorado Springs, CO
04.2020 - 10.2020
- Assisted management with implementing successful sales and service strategies
- Flexibility allowed me to have a growth and adaptive mindset for customer needs and change options to improve their experience.
- Having effective communication for answering questions and addressing concerns
- Analytical thinking and evaluation to identify issues creativity and innovation helped me come up with solutions.
- Strengthened client relationships, provided exceptional customer service and follow-up.
- Delivered exceptional customer service by addressing concerns promptly and professionally.
- Guided client in creating strategies involving service, sales, marketing, channels, vendor and overall customer experience.
Sales Associate
AT&T
Colorado Springs, CO
08.2018 - 04.2020
- Adapted to changing priorities and unexpected situations with calm demeanor.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
Head Lifeguard/ Deck Supervisor
YMCA
Circleville, OH
01.2015 - 08.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
Education
Bachelor Of Administration, Minor In Ministry - Business Administration And Management
Ohio Christian University
Circleville, OH05.2021
Skills
- Operations Management
- Cross-functional Team Coordination
- Organizational Development
- Product Management
- Employee Motivation
- Customer Relationship Management
- Partnership Development
- Business Development
Timeline
Strategic Business Manager
Hibachi Kings Food Truck
01.2022 - Current
Cloud Generation Specialist
Pax8
10.2020 - 01.2022
Banks Sales Service Representative
USAA
04.2020 - 10.2020
Sales Associate
AT&T
08.2018 - 04.2020
Head Lifeguard/ Deck Supervisor
YMCA
01.2015 - 08.2018
Bachelor Of Administration, Minor In Ministry - Business Administration And Management
Ohio Christian University