Kristen King
Alpharetta,United States
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
12
12
years of professional experience
Work History
Service Advisor
Hennessy Lexus
Alpharetta, GA
06.2023 - Current
- Negotiating
- Upsells
- Maintenance
- Sales
- Customer Satisfaction Index
- Closing
- Fast paced/ High Volume
- Repair Orders
- Claims
- Warranty
- Phone etiquette
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
BDC/Internal Service Advisor/Senior Customer Service Representative
Nalley Lexus
Roswell, Georgia
10.2022 - 06.2023
- Assisted customers with inquiries and service orders in a timely and professional manner.
- Provided technical advice to customers on the phone, via email or face-to-face.
- Reviewed customer records to ensure accuracy of information and data entry.
- Loaner coordinator
- Conducted follow-up calls to ensure customer satisfaction with completed services.
- Built out processes for each role for accuracy.
Business Manager
Cavinbuilt, LLC
Buford, Georgia
08.2018 - 09.2022
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained financial records, prepared budgets, audits, and monitored expenditures for multiple departments.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Leads
- Accounting
- Project managing
- Payroll
- Managed licensing and compliance within business operations.
Self Employed /CEO
KingKlean
Buford, Georgia
04.2012 - 09.2018
- Managed executive team members to ensure successful execution of projects in a timely manner.
- Assessed financial performance
- Recruited, trained, mentored, and managed employees
- Negotiated contracts with vendors
- Cultivated relationships/Partnership building
- Inspections
- Followed safety procedures
- Ensured that all health standards were met during cleaning operations.
- Monitored inventory levels and ordered supplies as necessary.
- Investigated customer complaint's and took action to resolve.
- Scheduled employees' shifts
- Developed training programs
- Coaching and employee performance .
Education
Some College (No Degree) - Computational Science
DeVry University
Villa Park, ILSkills
- Document Verification
- CRM Software
- Price Quoting
- Technical Support
- Service Recommendations
- Repairs Scheduling
- Computer Skills
- Service Estimates
- Customer Service
- Quality Control
- Customer Retention
- Data Entry
- Strong Work Ethic
- Conflict Resolution
- Workflow Management
- Complaint resolution
Timeline
Service Advisor
Hennessy Lexus
06.2023 - Current
BDC/Internal Service Advisor/Senior Customer Service Representative
Nalley Lexus
10.2022 - 06.2023
Business Manager
Cavinbuilt, LLC
08.2018 - 09.2022
Self Employed /CEO
KingKlean
04.2012 - 09.2018
Some College (No Degree) - Computational Science
DeVry University