Kristen Kirk
Johnson City,TN
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
15
15
years of professional experience
Work History
Licensed Insurance Agent
Direct Auto & Life Insurance
03.2016 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
Licensed Insurance Agent
Answer Financial
07.2013 - 03.2016
- Calculated quotes and educated potential clients on insurance options.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Shift Manager/Key Holder
Mellow Mushroom Pizza Bakers
01.2011 - 07.2013
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
Licensed Cosmetologist
Salon Rock
10.2009 - 01.2011
- Built a loyal clientele base through exceptional customer service and personalized care.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
Education
Multiple State Licensures - Property, Casualty And Life Insurance
Kaplan
Knoxville, TN07.2013
State Licensure - Cosmetology Education
Carter's Cosmetology College
Kingsport, TN09.2009
Skills
- Insurance sales expertise
- Risk Assessment Knowledge
- Insurance product expertise
- Client Relationship Management
- Policy Management
- Marketing techniques
- Store Organization
- Teamwork and Collaboration
Timeline
Licensed Insurance Agent
Direct Auto & Life Insurance
03.2016 - Current
Licensed Insurance Agent
Answer Financial
07.2013 - 03.2016
Shift Manager/Key Holder
Mellow Mushroom Pizza Bakers
01.2011 - 07.2013
Licensed Cosmetologist
Salon Rock
10.2009 - 01.2011
Multiple State Licensures - Property, Casualty And Life Insurance
Kaplan
State Licensure - Cosmetology Education
Carter's Cosmetology College
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