Kristen Kissane
Bayonne
Summary
Dynamic and performance-driven management professional with a proven track record of leading and motivating teams in fast-paced environments. Recognized for consistently exceeding sales goals and driving operational excellence through effective training, coaching, and process optimization. Leveraging exceptional customer service and technical expertise, successfully developed new revenue streams and strengthened relationships with key stakeholders. Strong background in contributing to process improvements and change implementation. Skilled at analyzing and solving problems to eliminate operational gaps and optimize services. Committed to providing team members with the knowledge and tools they need to succeed in fast-paced environments.
Overview
17
17
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
General Manager
Raising Cane's
Fairfield
09.2025 - Current
- Oversaw daily operations and managed staff scheduling for efficient restaurant flow.
- Developed and implemented standard operating procedures for food safety and quality.
- Coordinated inventory management, ensuring optimal stock levels and supplier relations.
- Monitored financial performance and managed budgets for cost control initiatives.
- Fostered a positive workplace culture through team-building activities and open communication.
- Ensured compliance with health regulations, conducting regular safety audits and inspections.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Guided management and supervisory staff to promote smooth operations.
GENERAL MANAGER
Mighty Quinn's BBQ
Forest Hills
01.2024 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
DISTRICT MANAGER
Taco Bell
Jersey City
02.2023 - 09.2023
- Identified and developed pipeline of talent through succession planning tools and best practices.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
SENIOR GENERAL MANAGER
Shake Shack
Forest Hills
10.2015 - 02.2023
- Led the development of a comprehensive business plan that drove revenue growth and profitability.
- Identified areas for improvement, established goals and developed action plans to achieve them.
- Developed and implemented effective strategies to increase operational efficiency and reduce costs.
- Handled escalated customer issues promptly and professionally.
- Provided ongoing coaching and mentoring to direct reports regarding job duties and career development.
- Manage all Staff & Restaurant functions.
- Interviewing, Hiring and Training New Staff to Adapt to Corporate Standards.
- Offered extended knowledge of Menu and achieving superior customer satisfaction.
- Inventory Control and Order Processing.
STORE MANAGER
Pampered Pets
Ozone Park
04.2009 - 10.2015
- Promoted from pet stylist to Store Manager in less than one year.
- Managed & Mentored team of six employees.
- Designed & Implemented Sales Strategies.
Education
Beach Channel High School
Rockaway Park, NYSkills
- Business Administration
- Staff Management
- Customer Service
- Budget management
- Inventory control
- Staff scheduling
- Food safety compliance
- Financial reporting
- Customer relationship management
- Sales strategy development
- Effective communication
- Team leadership
- Time management
- Profit and loss
- P&L management
- Training and coaching
Certification
Food Handlers
References
References available upon request.
Timeline
General Manager
Raising Cane's
09.2025 - Current
GENERAL MANAGER
Mighty Quinn's BBQ
01.2024 - 09.2024
DISTRICT MANAGER
Taco Bell
02.2023 - 09.2023
SENIOR GENERAL MANAGER
Shake Shack
10.2015 - 02.2023
STORE MANAGER
Pampered Pets
04.2009 - 10.2015
Beach Channel High School