Kristen Knox
Lake Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Lead Sales Specialist
PennyMac Loan Services
Plano, TX
01.2021 - 04.2022
- Perform outbound telemarketing campaigns.
- Answered calls, took messages and transferred calls to correct individuals.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Perform other related duties as required and assigned.
- Made average of 300 outbound and inbound calls per day.
Childcare Provider
Children’s Learning Station
Lake Dallas, TX
10.2018 - 03.2020
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Introduced children to educational games and activities to boost learning.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
Material Processor
Assurant
Lewisville, TX
03.2015 - 06.2018
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Used excel to scan and document serial numbers for devices.
- Located materials and supplies by pulling and verifying items listed on production orders.
- Made kits for cell phones and tablets.
- Sorted and delivered materials to different work areas and staff.
- Handled day-to-day shipping and receiving overseeing more than 60 packages per day
Shipping and Receiving Associate
PDQ Temporaries
Lewisville, TX
07.2014 - 12.2014
- Loaded, unloaded and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
- Picked and packed order items.
Dispatcher
Auto Rescue
Lewisville, TX
02.2012 - 06.2014
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Responded to over 100 daily caller requests with information about assistance and timeframes
Education
High School Diploma -
Lewisville High School
Lewisville, TX06.2008
Skills
- Building Customer Trust and Loyalty
- Call Documentation
- Multi-line phone systems
- Childcare
- Customer service
- Data entry
Timeline
Lead Sales Specialist
PennyMac Loan Services
01.2021 - 04.2022
Childcare Provider
Children’s Learning Station
10.2018 - 03.2020
Material Processor
Assurant
03.2015 - 06.2018
Shipping and Receiving Associate
PDQ Temporaries
07.2014 - 12.2014
Dispatcher
Auto Rescue
02.2012 - 06.2014
High School Diploma -
Lewisville High School
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