Kristen L. Bellefleur
Montgomery,Al
Summary
Detail-oriented professional with years of customer service experience within multiple industries. Proven ability to juggle multiple high priority tasks. Highly adept at assisting co-workers and customers utilizing best practices while working within company policy. Strong leadership and interpersonal capabilities.
Overview
14
14
years of professional experience
Work History
Director of Catering
Perkins Management Services
07.2023 - Current
- Coordinated logistics of on and off-premise events, including transportation arrangements for catering equipment and staff members to ensure seamless execution at the venue site.
- Developed strong relationships with local businesses and community organizations, leading to increased referrals and repeat clientele.
- Reduced food waste by implementing inventory control systems that accurately tracked stock levels for various catering supplies.
- Trained and supervised team members to deliver top-notch service during large-scale catering functions.
- Conducted post-event evaluations with clients to gather feedback on services provided, identifying areas for improvement or potential upselling opportunities.
- Worked with district manager and food service director to prepare budget and negotiated favorable prices with both clients and suppliers.
- Collaborated with chefs and culinary teams to design customized menus, ensuring a memorable dining experience for clients'' guests at each event.
- Organized employee training sessions on topics related to customer service best practices, food safety compliance, and effective communication skills among team members.
- Participated in industry networking events and trade shows, establishing valuable connections within the local catering community and expanding business opportunities.
- Discussed client's event needs to develop recommendations for room options and possible menus.
- Cultivated a positive work environment that fostered employee engagement and teamwork in delivering exceptional service to clients.
- Streamlined operations by implementing efficient processes in scheduling, staffing, and inventory management for catering events.
- Evaluated staff performance, providing constructive feedback to enhance skills and maintain high standards of service quality.
- Adhered closely to all relevant health department regulations regarding food handling procedures at on-site kitchens as well as off-premise catering locations.
- Implemented innovative presentation techniques to showcase food offerings in an appealing manner, attracting new clients and increasing revenue.
- Responded to initial inquiries, coordinating facility tours and food sampling.
- Increased event bookings by developing and implementing creative marketing strategies for catering services.
- Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
- Booked event facilities and coordinated set up and break down of both dining and kitchen areas.
- Hired and trained both permanent and temporary staff members.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Handled catering scheduling, ordered food and planned events.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Designed catering packages to increase sales and customer experience.
- Handled payment collection and payroll of several employees.
- Worked with chefs to plan menus according to client needs and budgets.
- Managed staff schedules and maintained adequate coverage for all shifts.
Assistant Manager
Vybz Brunch
01.2023 - 09.2024
- Proven leadership skills
- Responsible for budget preparation, scheduling, revenue management, reports, writing daily tip out checks
- Works closely with staff to establish and maintain inventory levels, resulting in a decrease in food costs
- Ensures compliance with all regulatory requirements and facilitates inspections
- Help create menus and new menu items to increase sales and foster customer interactions
Catering Supervisor
Thompson Hospitality
07.2022 - 07.2023
- Catering Supervisors are responsible for the everyday operations of a catering service or company and have duties like recruiting and training staff, creating menus, planning schedules and shifts, budgeting, enforcing health and safety regulations, maintaining inventories, and ordering supplies
- Manage the coordination, expediting and delivery of all catering orders for function and events contracted by the company
- Negotiate and create contracts with customers
- Provide and communicate a layout or diagram of catering events, including details of table service
- Maintained financial and administrative records
- Organize weekly sales reports for the sales department to track product success
- Design electronic file systems and maintain electronic and paper files
- Organize files, developed spreadsheets, faxed reports and scanned documents
- Received and screened a high volume of internal and external communications, including email and mail
- Supervise all catering of events and meetings at the home property
- Supervise staff members during all aspects of catered events to ensure high quality service
- Coordinate set-up, delivery and break-down of catering events
- Highly motivated, dependable with a professional attitude
Office Coordinator
Thompson Hospitality
04.2022 - 07.2022
- Counting credit card and cash sales for Tuskegee University's Cafeteria, Kickin Chicken Store, and C-Store
- Coding & making sure invoices for food trucks are billed correctly, counting inventory, documenting the inventory into a spreadsheet
- Ensuring that all food trucks for each store receive their pay for the inventory brought in
- Making sure that all inventory is accounted for
- Making sure that all accounting is correct with sales
- Filing files, sending proper employee documentation over to the company's HR department out of state for employee needs etc
General Manager
Lucille’s
01.2015 - 03.2022
- Proven leadership skills with the promotion from line cook to general manager in 5 years
- Responsible for budget preparation, revenue management, P&L reports, and daily bank deposits
- Process invoices, billing and coding, and payroll
- Works closely with staff to establish and maintain inventory levels, resulting in a decrease in food costs
- Ensures compliance with all regulatory requirements and facilitates inspections
- Creates menu and new menu items to increase sales and foster customer interactions
Cashier
Chinese café
05.2013 - 02.2015
- Requested and recorded customer orders and computed bills using a cash register
- Prepared daily food items using proper safety precautions and sanitary measures
- Monitored the food and service quality of orders being served
- Promoted customer satisfaction through professional interactions
- Served customers with courtesy, patience, and a smile
Attendant/Line Cook
Creek Casino Montgomery
09.2010 - 12.2014
- Processed payments and issued guest receipts, highlighting their card balances if necessary
- Resolved customer's complaints regarding food services
- Maintained guest and employee safety by keeping a clean work environment
- Maintained health departments standards for both dry storage and kitchen
- Helped execute planning of monthly inventory for all required raw materials and other resources
Education
Diploma -
Wetumpka High School
Wetumpka05.2010
Skills
- TIME MANAGEMENT
- Payroll
- LEADERSHIP
- MICROSOFT OFFICE
- CRITICAL THINKING
- ORGANIZATION
- GUEST SERVICES
- BILLING & CODING
Areasofemphasis
- 10+ YEARS CUSTOMER SERVICE
- 5+ YEARS in MANAGEMENT
- EXCELLENT COMMUNICATION
- SUPERB MULTITASKING SKILLS
- PROFOUND LEADERSHIP
Qualifications Summary
Detail-oriented professional with years of customer service experience within multiple industries. Proven ability to juggle multiple high priority tasks. Highly adept at assisting co-workers and customers utilizing best practices while working within company policy. Strong leadership and interpersonal capabilities.
Timeline
Director of Catering
Perkins Management Services
07.2023 - Current
Assistant Manager
Vybz Brunch
01.2023 - 09.2024
Catering Supervisor
Thompson Hospitality
07.2022 - 07.2023
Office Coordinator
Thompson Hospitality
04.2022 - 07.2022
General Manager
Lucille’s
01.2015 - 03.2022
Cashier
Chinese café
05.2013 - 02.2015
Attendant/Line Cook
Creek Casino Montgomery
09.2010 - 12.2014
Diploma -
Wetumpka High School
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