KRISTEN L. CAPPELLETTI
Middlebury,USA
Summary
With a proven track record at Community Solutions, Inc., I excel in operational excellence and customer focus, driving quality management systems and process improvements. My leadership has matured QA activities and enhanced program compliance, showcasing my ability to blend strategic oversight with tangible achievements in complex nonprofit environments.
Overview
29
29
years of professional experience
Work History
Director of Quality Improvement
Community Solutions, Inc.
Windsor, CT
05.2015 - Current
- Company Overview: Community Solutions (CSI) is a national non-profit providing evidence-based treatment and programming to those individuals and their families involved, or at risk of becoming involved, in the criminal justice system.
- Guide the development, coordination, and implementation of program operation policies and procedures for each program under the auspices of Community Solutions (CSI).
- Matured and expanded quality assurance activities, including data collection systems across all adult and youth programs, QA reviews at regular intervals, and contract compliance.
- Evaluated training needs in conjunction with contracts and program needs.
- Host a wealth of knowledge and a global perspective of program management to effectively problem-solve and maintain high-functioning activities throughout all of CSI.
- Always conscientious of fiscal planning, stakeholder requirements, and preferences.
- Well-versed in relevant local, state, and federal regulations, in addition to contract regulations.
- Have demonstrated the ability to coordinate systems to ensure that policies and procedures are reflective of such laws and regulations, while not contradicting each other.
- Write and maintain policy updates for each program manual, client handbook, and administrative policy and procedures.
- Theoretical and practical understanding of electronic resource systems.
- Work closely with system developers and coders to ensure that electronic systems meet the needs of the various programs and produce accurate data used for reports and strategic decision-making.
- Co-leader in the organizational strategic planning process and implementation.
- Establish goals, action plans, strategies for review, and methods to demonstrate progress.
- Project leader for research studies requiring community input and engagement.
- Designed research projects that would return analytical data in congruence with the desired goals.
- Act as a liaison to program supervisors and staff to meet needs, problem-solve, streamline, and develop effective systems.
- Active member of the Senior Management Team, Strategic Planning, Performance Management Team, IT Steering Committee, Golf Committee, and Chair of the Process Improvement Committee.
- Promote innovative ideas to improve organizational culture and performance.
- As the PREA Coordinator and Compliance Officer, I have worked with program supervisors and staff to achieve full compliance on external PREA audits.
- Community Solutions (CSI) is a national non-profit providing evidence-based treatment and programming to individuals and their families who are involved in or at risk of becoming involved in the criminal justice system.
Director of Quality Improvement, Billing & Facilities
Connecticut Renaissance, Inc.
Bridgeport, CT
05.2006 - 05.2015
- Company Overview: Connecticut Renaissance, Inc
- Is a non-profit organization which provides evidence based substance abuse and mental health services in both inpatient and outpatient facilities
- Lead the Quality, Billing & Facility Departments
- Through the Implementation of contract guidelines, CARF standards, DPH and DCF regulations coordinated activities and committees
- Supervised the Billing department for fee for service programs
- Maintained active credentialing on a variety of both private and public insurance panels
- Managed the safety, security and physical plant of 12 facilities
- Oversaw quality assurance activities, which included a process of collecting and reviewing program data
- Led the organization’s strategic planning process
- Played an intricate role in the development and implementation of the agency’s Electronic Health Record
- Led the agency’s CARF Accreditation process
- In regards to billing, acted as practice manager supervising the Administrative Assistants and Billing staff
- Provided training in full utilization of the Electronic Health Record
- Ran reports to analyze service as well as financial data
- Involved in the implementation of Medicaid regulations from a Provider standpoint
- Active in writing and obtaining grants that have enhanced agency programming
- Connecticut Renaissance, Inc
- Is a non-profit organization which provides evidence based substance abuse and mental health services in both inpatient and outpatient facilities
Administrative Director
Hall Neighborhood House, Inc.
Bridgeport, CT
01.2002 - 05.2005
- Company Overview: Hall Neighborhood House, Inc
- Provides supportive housing programs for unhoused, disabled families funded through HUD, DMHAS and Catholic Charities
- Responsible for the growth and coordination of a supportive housing program
- Supervise case management staff to provide support services
- Assist the organization in creating and implementing policies and systems
- Maintained grant funding including the procurement of cash matches and leveraged services
- Created goals and measurable outcomes for the supportive housing project
- Corroborated with community organizations to address the issues of affordable housing and homelessness
- Coordinated and led focus groups as a means of quality assurance and peer support
- Fulfilled HUD’s reporting, billing, service and affordable housing requirements
- Compiled cost-effective budgets to maximize program services
- Developed relationships with local landlords to educate them on affordable housing practices
- Hall Neighborhood House, Inc
- Provides supportive housing programs for unhoused, disabled families funded through HUD, DMHAS and Catholic Charities
Residential Facility Manager
Kennedy Community Services, Inc.
Trumbull, CT
07.1996 - 01.2002
- Company Overview: Kennedy Community Services, Inc
- Manages a transitional apartment complex for developmentally challenged seniors
- Responsible for the supervision and property management of a transitional apartment complex
- Through team planning, initiated and implemented person centered goals and programming
- Supervised and trained a team of Residential Counselors and Case Managers
- Coordinated recreational activities based on client preference
- Provided case management and on-call crisis intervention
- Maintained compliance with HUD, Department of Developmental Disabilities and CARF Accreditation regulations
- Solicited bids for capital improvements as requested by HUD and DDS
- Kennedy Community Services, Inc
- Manages a transitional apartment complex for developmentally challenged seniors
Education
Master’s of Science - Counseling, Emphasis: Human Resource Management
University of Bridgeport
05.1996
Bachelor of Arts - Psychology, Individual / Family & Consumer Studies, Emphasis: Consumer Studies
Kent State University
05.1994
Skills
- Operational excellence
- Customer focus
- Process mapping
- Quality management systems
- Process improvement expertise
- Value stream mapping
References
Available upon request
Phone
cell, (203) 415-8260
Affiliations
- 8 year Board Member of the Region 15 Before and After School Program
- Regularly volunteer at the Middlebury, CT Senior and Social Services Center
- Volunteer with ECAD (Educating Canines Assisting with Disabilities). Onsite volunteer as well as a home handler trainer.
References
References available upon request.
Timeline
Director of Quality Improvement
Community Solutions, Inc.
05.2015 - Current
Director of Quality Improvement, Billing & Facilities
Connecticut Renaissance, Inc.
05.2006 - 05.2015
Administrative Director
Hall Neighborhood House, Inc.
01.2002 - 05.2005
Residential Facility Manager
Kennedy Community Services, Inc.
07.1996 - 01.2002
Master’s of Science - Counseling, Emphasis: Human Resource Management
University of Bridgeport
Bachelor of Arts - Psychology, Individual / Family & Consumer Studies, Emphasis: Consumer Studies
Kent State University
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