Kristen Leist
Waco,NE
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Manager
George's Resturant
08.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Set schedules for 180 staff by planning and designating shifts and hours.
Server, Key Employee
54th Street Grill & Bar
08.2017 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided exceptional dining experiences to guests, consistently exceeding expectations.
- Assisted in operational tasks as a key employee, supporting management with staff coordination and inventory.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
George's Resturant
08.2013 - 08.2017
- Delivered outstanding service in a fast- paced dining environment, ensuring guest satisfaction.
- Supported catering operations, contributing to the seamless execution of events.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier, Healthy Living Department Supervisor
H-E-B Grocery
08.2013 - 08.2014
- Supervised the Healthy Living Department, providing product knowledge and personalized recommendations.
- Processed transactions efficiently as a cashier while maintaining excellent customer service.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
China Spring High School
China Spring, TX06-2014
Skills
- Customer service
- Team leadership
- Complex Problem-solving
- Goal setting
- Task delegation
Timeline
Manager
George's Resturant
08.2018 - Current
Server, Key Employee
54th Street Grill & Bar
08.2017 - 08.2018
Server
George's Resturant
08.2013 - 08.2017
Cashier, Healthy Living Department Supervisor
H-E-B Grocery
08.2013 - 08.2014
High School Diploma -
China Spring High School
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