Kristen Lemus
Marshalls
Tampa,FL
1
Certification
11
years of professional experience
Psychology graduate with leadership experience and a passion for helping others. Skilled in communication, conflict resolution, behavior management, team leadership, and providing exceptional customer service. Experienced working with children in both professional and private childcare settings. Completed the 40-hour Registered Behavior Technician (RBT) training and eager to apply evidence-based behavioral strategies to support children and families.
Work History
Key Carrier
8 Months- Supervised and supported a team of 8 to 10 associates during daily operations
- Resolved customer concerns and de-escalated conflicts through professionalism, empathy, and effective problem-solving
- Delegated tasks and maintained efficient workflow in a fast-paced retail environment
- Assisted in opening and closing procedures, cash handling, and loss prevention.
- Trained and mentored new associates while promoting excellent customer service
Key Carrier
6 Months- Supervised daily store operations and team members.
- Opened and closed the store, ensuring operational accuracy and security.
- Balanced cash drawers and maintained accurate financial records
- Assisted customers while resolving issues in a professional manner
Shift Supervisor
3 Years 4 Months- Managed daily store operations and supervised employees.
- Assisted customers with questions and concerns while maintaining excellent service.
- Oversaw cash handling, opening and closing procedures, inventory management, and customer service
- Trained new employees on company procedures and expectations
Team Leader
1 Year 3 Months- Supervised shifts and delegated responsibilities to team members.
- Trained new employees on procedures, food safety, and customer service
- Maintained food safety and sanitation standards
- Assisted with daily operations during high-volume business periods
Group Leader
1 Year- Supervised group of elementary-aged children in an after-school program
- Encouraged positive behavior through structured activities and consistent guidance
- Promoted a safe, engaging, and supportive environment
Education
Bachelor of Arts - Psychology
Skills
Interpersonal communication
Conflict resolution & de-escalation
Active listening
Child supervision
Team leadership
Staff training
Problem solving
Time management
Customer service
Organization
Documentation & accuracy
Delegation
Store maintenance
Store operations
Certification
- 40-Hour Registered Behavior Technician (RBT) Training
- Completed July 4th, 2026
Relevant Coursework
- Abnormal Psychology
- Developmental Psychology
- Learning & Behavior
- Cognitive Psychology
- Research Methods
- Statistics
Timeline
Key Carrier
Marshalls
04.2025 - 12.2025Read More
Key Carrier
Dollar General
06.2024 - 12.2024Read More
Shift Supervisor
CVS
03.2017 - 07.2020Read More
Team Leader
Five Guys
12.2015 - 03.2017Read More
Group Leader
HOST (Hillsborough County Out-of-Schooltime Program)
08.2014 - 08.2015Read More
University of South Florida
Bachelor of Arts from Psychology
Read More