Kristen M. Llewellyn
Yoder,Wyoming
Summary
Well-qualified candidate offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Excels at handling high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Care Expert
Working Solutions
01.2020 - Current
- Support my peers during busier seasons as they provide the highest levels of care, ensuring the details are addressed as well as main reason for contact are handled correctly
- Key technologies used: Google, WebEx, Zendesk, Salesforce, Slack, Genesys
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Processed credit transactions, identifying and resolving discrepancies, reduced errors
Office Manager
Schlagel Manufacturing
10.2011 - 07.2019
- Key technologies used: Quickbooks, Exact Jobboss, Microsoft Suite, Confidentiality
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained and processed invoices, deposits, and money logs.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Reported financial data and updated financial records in ledgers and journals.
- Reviewed and processed client electronic payments and check deposits.
- Matched purchase orders with invoices and recorded necessary information.
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Reduced financial discrepancies through transaction monitoring and management.
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records, and financial statements.
- Oversaw all accounts and financial reporting
- Reviewed account discrepancies and proposed courses of action to minimize losses.
- Contributed to development of office operations manual and improved accounting procedures by implementing accounting databases and software.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Completed weekly payroll for employees and maintained detailed records of procedures.
- Reconciled and corrected issues with financial records.
- Cleaned up and maintained QuickBooks accounting system to reflect accurate financial records.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Posted daily receipts and payments in accordance with corporate protocols.
- Completed tax forms in compliance with legal regulations.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
- Identified accounting errors when cross-referencing documents and database information.
- Developed and implemented procedures to improve accounting efficiency.
- Analyzed financial data to assist in budget creation and forecasting.
Manager
Orson Country Inn
07.2004 - 09.2015
- Managed and motivated employees to be productive and engaged in work, which resulted in increased sales of 25%
- Accomplished multiple tasks within established timeframes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Facility Coordinator
Alder Ridge Farms
06.2002 - 09.2011
- I placed all ads, screened applicants, interviewed potential employees, hired and trained employees, customer services, personnel, record keeping, human resources, data entry, oversaw all employees, scheduling, maintaining all state and federal compliance, billing, AR, AP, vendor relations, sales support, finances, answering phones, directing calls.
- Served as point of contact for internal and external customers seeking support and information.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Provided support and services related to mail and deliveries.
- Conducted regular facility inspections to identify repair needs or improvements.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Monitored and enforced budget for all facilities-related activities to reduce unnecessary expenses.
- Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies.
- Ordered, maintained and distributed supplies and inventory.
- Prepared reports and schedules with accuracy.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Used advanced software to prepare documents, reports, and presentations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Evaluated and improved financial records to make important business decisions.
- Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Modified comprehensive reporting to reflect changing financial structure.
- Provided journal entries and performed accounting on accrual basis.
- Tracked funds, prepared deposits and reconciled accounts.
- Maintained integrity of general ledger and chart of accounts.
- Collected and reported monthly expense variances and explanations.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Diminished outstanding debts by analyzing accounts for issues.
Education
BS - Biology
Villanova University
2002
Skills
- Bill Payment and Recordkeeping
- Monthly Reconciliations
- Accounts Payable and Receivable
- Transaction Entry
- General Ledger Updates
- Profit and Loss Statements
- Bookkeeping
- Account and Ledger Reconciliations
- Payroll Liability and Deductions
- Payroll Preparation and Processing
- Customer Inquiries
- Active Listening
- Technical Support
- Problem-Solving Ability
- Clerical Support
- Critical Thinking
- Process Optimization
- CRM Software
- Recordkeeping Strengths
- Conflict Resolution
- Professional Telephone Demeanor
- Records Preparation
- Customer Relationship Management
- Customer Service
- Typing Proficiency
- Call Center Operations
Certification
Quickbooks ProAdvisor
Additional Information
Engaged in local community as volunteer coach and 4-H Leader
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Never let yesterday use up too much of today.
Will Rogers
Timeline
Customer Care Expert
Working Solutions
01.2020 - Current
Office Manager
Schlagel Manufacturing
10.2011 - 07.2019
Manager
Orson Country Inn
07.2004 - 09.2015
Facility Coordinator
Alder Ridge Farms
06.2002 - 09.2011
BS - Biology
Villanova University
Similar Profiles
Dexian HenryDexian Henry
Senior Resource Coordinator at Working SolutionsSenior Resource Coordinator at Working Solutions
CYNTHIA HUFFCYNTHIA HUFF
Customer Service Representative at Working SolutionsCustomer Service Representative at Working Solutions
Willie SanchezWillie Sanchez
Turbotax Product Expert at Working SolutionsTurbotax Product Expert at Working Solutions
Lauren BrantonLauren Branton
Call Center Customer Service Representative at Working SolutionsCall Center Customer Service Representative at Working Solutions
Dianna AllisonDianna Allison
Secondary SPED Paraprofessional at Miami-Yoder Senior High SchoolSecondary SPED Paraprofessional at Miami-Yoder Senior High School