Kristen Lowe
South Point,OH
Summary
Dynamic customer service professional with a strong work ethic and proven expertise in complaint resolution. At Lowe's, I enhanced customer satisfaction through effective communication and streamlined delivery processes, fostering trust and loyalty. Skilled in desktop support and adept at training new hires, I am committed to driving operational excellence and positive customer experiences.
Developed robust set of customer service and problem-solving skills in fast-paced retail environment. Excel at handling inquiries, resolving issues, and maintaining positive customer interactions. Seeking to transition into new field where these transferable skills can drive customer satisfaction and operational efficiency.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
Work History
Special Service Desk Associate
The Home Depot
10.2024 - Current
- Assisted management in the development and implementation of training programs for new hires at the service desk area.
- Provided top-notch customer service, resulting in increased customer loyalty and repeat business.
Delivery Coordinator
Lowe's
08.2023 - 07.2024
- Inspected merchandise for damage and accuracy against order documents.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
- Collaborated with warehouse personnel to ensure accurate picking and packing of products, reducing errors and returns.
- Streamlined communication between drivers and warehouse staff, ensuring timely deliveries.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Managed, transmitted and filed delivery paperwork.
- Verified load against delivery ticket before beginning every shift.
Education
No Degree - Industrial Maintenance
06-2014
Electrical
Welding
HVAC
High School Diploma -
05-2009
- cum laude graduate
Skills
- Strong work ethic
- Empathy and patience
- Customer service expertise
- Sales experience
- Complaint handling
- Complaint resolution
- Customer service
- Desktop support
- Appointment scheduling
- Front desk operations
Timeline
Special Service Desk Associate - The Home Depot
10.2024 - Current
Delivery Coordinator - Lowe's
08.2023 - 07.2024
Collins Career And Technical Center - No Degree, Industrial Maintenance
South Point High School - High School Diploma,
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