Kristen Madison Nusz
Millsboro,DE
Summary
Highly motivated and results-oriented professional with over 15 years of management experience in retail and service operations and sales. Strong leadership and team-building abilities. Successfully managed a high-volume outlet retail store with annual gross sales of 1.5 million. A strong sense of urgency and unwavering commitment to provide excellent customer service and win customer loyalty. Adept at driving company growth and improving sales and team performance. Experienced in recruiting, training, and retaining high-caliber sales and management personnel. Proven ability to design and initiate effective merchandising, marketing, and customer service programs.
Overview
17
17
years of professional experience
Work History
Arborist Assistant/Front Desk
Lawns Unlimited, A Savatree Company
07.2021 - Current
- Manage over 100 incoming calls on a daily basis and respond to all messages via phone and email.
- Ensure customer satisfaction by promptly addressing questions or concerns regarding lawn care services.
- Prepare all customer proposals and quotes.
- Document daily production activity for all technicians.
- Process billing for all service calls.
- Submit soil lab results to customers.
- Deliver repair authorizations to clients.
- Coordinate rescheduling for undo projects.
Store Manager
Kirkland's
07.2007 - 07.2021
- Direct day-to-day operations of large retail store generating more than $1.5 M in annual revenue.
- Recruit, train, mentor, and manage 20-member team, ensuring continuous delivery of outstanding customer service.
- Supervise managers, providing coaching and engendering accountability for store results and staff performance.
- Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.
- Serve as a travel manager to assist with new store openings and set up.
Skills
- Customer Service
- Inventory Management
- Sales Performance
- Team Building
- Problem Solving
- Communication
- Leadership
- Organization
- Computer proficiency
- Payroll
Accomplishments
- Awarded "Excellence in Customer Service"
- Awarded "Top Sales in Seasonal Product"
- Awarded "Best Monthly ADT" (Average Dollar Transaction)
Timeline
Arborist Assistant/Front Desk
Lawns Unlimited, A Savatree Company
07.2021 - Current
Store Manager
Kirkland's
07.2007 - 07.2021
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