Kristen Mahkewa
NaphCare
Reno,NV
15
years of professional experience
1
Certification
Certified Medical Assistant with extensive experience in patient care, phlebotomy, and electronic health records. Known for accurate documentation, careful vital sign monitoring, and strong attention to detail in fast-paced clinical settings.
Work History
Certified Medical Assistant
2 Years 2 Months- Performed intake screenings, vital signs, and patient history documentation in a correctional healthcare setting.
- Prepared exam rooms, stocked supplies, and maintained organized clinical workspaces.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in an office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Measured patient pulse oximetry.
- Performed venipunctures and processed specimens.
- Managed telehealth appointments and ensured they ran smoothly and in a timely manner.
ER Admissions Clerk
5 Months- Registered emergency patients accurately, capturing demographics, insurance details, and consent forms.
- Verified coverage and eligibility information to support timely admissions and reduce billing delays.
- Entered patient data into electronic medical records with precision and confidentiality.
- Coordinated with nursing staff to streamline admissions, transfers, and bed assignments.
- Collected signatures and distributed required paperwork while maintaining HIPAA compliance.
- Assisted patients and families with intake questions, directions, and admission procedures.
- Resolved registration discrepancies by updating records and confirming missing information with sources.
- Maintained organized admission files and supported smooth front desk operations in high-volume emergency settings.
- Contributed to a positive work environment by collaborating effectively with team members across various departments.
- Ensured accurate data entry into electronic health record systems, reducing potential errors that could impact patient care or billing processes.
- Managed patient records accurately, ensuring thorough documentation for billing purposes and future care needs.
- Collaborated with medical staff to ensure accurate and timely communication of patient information.
- Optimized workflow within the admissions area, creating an organized space conducive to efficient operations.
- Provided clear instruction to patients regarding required paperwork, expediting their admission process.
- Maintained patient confidentiality by adhering to HIPAA regulations and hospital policies.
- Improved patient satisfaction by providing excellent customer service during the admission process.
- Provided support to families during stressful situations, offering empathetic assistance when needed.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Certified Medical Assistant
12 Years 3 Months- Collected specimens and completed point-of-care testing following infection control standards. Including glucose, A1C, urinalysis, HCG, INR, Hemocue, rapid strep, influenza, RSV.
- Administered medications while maintaining compliance with provider orders and facility protocols.
- Monitored patient concerns and reported changes promptly to support safe, consistent treatment.
- Coordinated patient flow between medical unit, intake, and sick call for timely care delivery.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Implemented improvements in workflow processes that led to increased productivity among staff members.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating specialized medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Performed intake screenings, vital signs, and patient history documentation in correctional healthcare setting.
- Documented assessments, treatments, and observations accurately in electronic health records.
- Assisted nurses and providers with examinations, wound care, and minor procedure preparation.
- Prepared exam rooms, stocked supplies, and maintained organized clinical workspaces.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes. Including IUD procedures, Nexplanon insertion and removal, endometrial biopsies, colposcopy.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
- Medical Assistant
- Dean's List [Semester and Year]
High School Diploma
Skills
Medical terminology
EMR / EHR
HIPAA compliance
Medication administration
Vital sign monitoring
Manual blood pressure measurement
Sample collection procedures
Phlebotomy techniques
Injection administration
Direct patient care
First aid
CPR
Basic life support
Patient flow management
Schedule coordination
Payment collection
Data entry
Customer service
Attention to detail
Multitasking
Time management
Workflow organization
Reliable transportation
Blood collection
Simple dressings
Treatment setup
Confidentiality maintenance
Procedure assistance
Telephone etiquette
Vital sign monitoring
Simple dressings
Medical procedures
Sterile technique
Women's health procedures
Certification
- CMA - NCCT (773213)
- CPR/BLS (American Heart Association)
Timeline
Certified Medical Assistant
NaphCare
04.2024 - 06.2026Read More
ER Admissions Clerk
Little Colorado Medical Center
11.2023 - 04.2024Read More
Certified Medical Assistant
Tuba City Regional Health Care Center
04.2011 - 07.2023Read More
Carrington College
from Medical Assistant
Read More
Hopi Jr./Sr. High School
High School Diploma
Read More