Kristen Martin
Staffing and Scheduling Admin
Cleveland,NY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Staffing and Scheduling Administrator
Lowe's
Rome, NY
08.2022 - Current
- Maintained personnel records and updated internal databases to support document management.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Organized and conducted staff building events, meetings and functions.
- Maintained accurate payroll and attendance records, including keeping track of overtime, vacation, and sick time.
- Conducted new associate onboarding including drug testing, processing background checks, and orientations.
Flooring Sales Specialist
Lowe's
Rome, NY
05.2022 - 08.2022
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Drove team revenue totals by bringing in top sales numbers.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
Office Worker
Vineall Ambulance
Oneida, NY
07.2021 - 05.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained digital and physical files for customer accounts.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Completed insurance verifications
- Processed bills based on services provided and submitted to insurances and customers for payment.
Head Cashier
Lowe's
Rome, NY
03.2019 - 07.2021
- Ensure the customer has excellent service from all cashiers
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved escalated customer disputes with special actions such as discounts.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Preform Weekly inventory audit
- Supervise up to 15 cashiers at a time
- Screen phone calls for upper management team and troubleshoot intermediate customer concerns
- Create a daily schedule for cashiers to follow
- Perform a weekly staffing schedule audit
Accounting Clerk and Collections Specialist
CPS Recruitment/ Transaver Manlius
Manlius, NY
11.2018 - 02.2019
- - Receive and process invoices from different shipping companies
- - Enter invoices into billing systems by means of data entry and scanning
- - Bill out invoices to clients by email or physical mail
- - Process past due invoices for collections
- - Reach out to clients to reconcile past due accounts
- - Enter all invoices and collections into a daily spreadsheet
- - Process weekly freight reports and submit to management to process payments
Call Center Representative
NBT Bank
Oneida, NY
12.2016 - 10.2018
- - Assist customer with account balances and transaction histories
- - Assist with any debit card issues such as ordering new, replacing lost or stolen cards
- - Assist with making payment for loans and other accounts and setting up payment options
- - Worked on specialized teams for new loans, debit card systems, fraud detection and training of new and current employees
Dental Customer Service Representative
MetLife
Oriskany, NY
10.2015 - 11.2016
- - Assist customers with understanding their dental insurance coverage
- - Became proficient with electronic filing systems
- - Gained ability to document each customer interaction with detailed information
- - Aided on team projects as team lead to help educate team members on systems and products
- - Gained the ability to identify and resolve overpayments
Bingo Room Clerk Trainer and Lead
Turning Stone Casino
Verona, NY
06.2013 - 10.2015
- - Train new employees in all positions
- - Gained knowledge and became efficient with ordering and stocking supplies
- - Maintain a balanced cash drawer, paper drawer, and bank
- - Keep an accurate account of all money taken in and paid out of the bingo hall
- - Intermittently supervise up to 13 other associates
Education
High School Diploma -
Camden Senior High School
06.2009
Chemistry, Human development
SUNY Oswego
01.2013
Skills
- Data confidentiality
- Performance monitoring
- Payroll administration
- Work Planning and Prioritization
- Orientation and training
- Relationship development
- Recordkeeping and file management
- MS office
- Staff management
- Team building and leadership
- Filing system organization
Timeline
Staffing and Scheduling Administrator
Lowe's
08.2022 - Current
Flooring Sales Specialist
Lowe's
05.2022 - 08.2022
Office Worker
Vineall Ambulance
07.2021 - 05.2022
Head Cashier
Lowe's
03.2019 - 07.2021
Accounting Clerk and Collections Specialist
CPS Recruitment/ Transaver Manlius
11.2018 - 02.2019
Call Center Representative
NBT Bank
12.2016 - 10.2018
Dental Customer Service Representative
MetLife
10.2015 - 11.2016
Bingo Room Clerk Trainer and Lead
Turning Stone Casino
06.2013 - 10.2015
Chemistry, Human development
SUNY Oswego
High School Diploma -
Camden Senior High School