Kristen Mathieu
Lake Charles,LA
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, with proven interpersonal skills. Capable of working independently and rapidly acquiring new competencies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
State Farm
Westlake, LA
12.2021 - Current
- Designed and implemented effective marketing strategies to sell new insurance contracts and adjust existing ones.
- Contacted potential clients and established rapport through networking, cold calling, and referrals.
- Appraised customer needs and demands to sell suitable protection plans, ensuring client satisfaction.
- Collected client information, prepared reports, and maintained records.
- Maintained comprehensive records of transactions, sales, and terms to ensure accurate documentation.
- Updated and applied industry-specific knowledge to enhance field performance.
Scheduler/Inventory Manager/Bartender
Lake Charles Country Club
Lake Charles, LA
10.2020 - 06.2021
- Evaluated customer preferences to provide tailored beverage recommendations.
- Prioritized guest satisfaction to enhance their overall experience.
- Crafted and served a variety of alcoholic and non-alcoholic beverages to meet customer preferences and enhance their dining experience.
- Ensured compliance with all food and beverage regulations to maintain high standards of service.
- Managed inventory tracking systems to accurately record deliveries, shipments, and stock levels.
- Evaluated deliveries, shipments, and product levels to enhance inventory control procedures.
- Managing schedules of employees, deliveries, and shipments to optimize operations.
Bartender/Supervisor
Lillie's
Lake Charles, LA
11.2017 - 10.2020
- Managed bar inventory and supplies by restocking and replenishing items to maintain seamless operations.
- Prepared a variety of alcoholic and non-alcoholic beverages, ensuring quality and consistency to enhance patron satisfaction.
- Interacted with customers to take orders, provide recommendations, and deliver an exceptional guest experience.
- Ensured adherence to all food and beverage regulations, maintaining industry standards.
- Supervised daily functions to optimize workflow and enhance guest experience.
- Oversaw team operations to enhance service quality and efficiency.
- Coordinated employee schedules to ensure optimal shift coverage.
Education
High School Diploma -
Sam Houston High School
Lake Charles, LA05-2013
Skills
- Customer relationship management
- Sales strategy development
- Lead generation
- Product knowledge
- Team collaboration
- Staff training
- Customer service
- Account servicing
- Records management
- Lead prospecting
- Inventory management
- Staff scheduling
- Team leadership
- Time management
- Adaptable
- Passion for customer satisfaction
- Point of sale (POS) system operation
- Effective communication
- Quality assurance
- Event planning
- Problem solving
Certification
- Property and Casualty Insurance License
- Life and Health Insurance License
- Medical Billing and Coding Certification
Timeline
Sales Representative
State Farm
12.2021 - Current
Scheduler/Inventory Manager/Bartender
Lake Charles Country Club
10.2020 - 06.2021
Bartender/Supervisor
Lillie's
11.2017 - 10.2020
High School Diploma -
Sam Houston High School