Kristen Mcdonald
Katy,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Speech-Language Pathology Assistant position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Extern
BrightStar Care
05.2024 - 05.2024
- Increased client satisfaction by establishing rapport and maintaining a supportive therapeutic environment.
- Educated families on effective strategies to support clients'' communication development at home.
- Managed caseloads effectively to maintain consistent quality of care across all assigned clients.
- Completed detailed documentation in a timely manner, ensuring accurate records for continued care and billing purposes.
- Enhanced communication skills by developing and implementing individualized treatment plans for clients.
- Developed engaging therapy materials that targeted individual goals while also promoting generalization across settings.
- Built solid understanding of individual patients issues through analysis of speech and hearing evaluations.
Bartender
Abuelo's Restaurant
11.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Real Estate Agent
Smart City Locating
01.2021 - Current
- Manage 15 - 35 client files at a time within every working 60 day period
- Maintain a closing rate of over 30% where the average is 17%
- Acquire a 9.9 NPS score out of 10 for overall client experience over a year of work
- Listen to client needs and create hyper-personalized lists of properties for them
- Organize a weekly calendar in the CRM to build rapport with clients through communication and follow through on tasks in a timely manner
- Build relationships with properties, clients, coworkers and leasing agents
- Work through evictions, credit issues, and displacements through the winter storm.
- Maintained connections with clients to encourage repeat business and referrals.
Financial Analyst
United Supermarkets, LLC.
01.2020 - 01.2021
- Maintained financials through COVID-19
- Build relationships with coworkers and executives through reputable work and communication daily
- Ensure the quality, completeness, security, privacy, and integrity of data throughout data life cycle
- Prepare weekly reports and answer questions from store managers and executives
- Strong analytical skills; support operations through analysis of drivers and trends
- Manage P&L reports with 4 other team members.
Concierge
Raider Ranch
11.2017 - 01.2020
- AT&T billing reconciliation and auditing of over 400 bills monthly
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provide weekly communication literature to the residents and family members
- Provide appropriate assistance and communication during safety and emergency events
- Answer and direct calls where needed
- Separate and distribute mail accordingly
- Schedule resident transportation.
Server/Bartender
Caprock Cafe
08.2018 - 01.2020
- Provide exemplary customer service by assisting up to 12 tables of patrons at a time
- Transmit orders to bar and kitchen by recording patrons' choices
- Resolve customer complaints in a calm, collective, and compassionate manner
- Perform basic cleaning tasks as needed or directed by supervisor
- Fill in for absent staff as needed
- Collaborate with fellow staff as needed to provide the best experience for the patrons.
Education
Bachelor of Science - Communication Sciences And Disorders
Abilene Christian University
Abilene, TX10.2024
BBA - Finance
Lubbock Christian University, College of Business
Lubbock, TX12.2019
Skills
- Collaboration with SLP
- Family Education
- Progress Documentation
- Autism Spectrum Support
- Individualized treatment plans
- Treatment plan implementation
Certification
- SLPA License - Pending
Websites
Timeline
Extern
BrightStar Care
05.2024 - 05.2024
Bartender
Abuelo's Restaurant
11.2023 - Current
Real Estate Agent
Smart City Locating
01.2021 - Current
Financial Analyst
United Supermarkets, LLC.
01.2020 - 01.2021
Server/Bartender
Caprock Cafe
08.2018 - 01.2020
Concierge
Raider Ranch
11.2017 - 01.2020
Bachelor of Science - Communication Sciences And Disorders
Abilene Christian University
BBA - Finance
Lubbock Christian University, College of Business
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