Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Kristen McNamee

Mercersburg,PA

Summary

Detail-oriented compliance control analyst with extensive experience in ensuring quality and compliance. Highly motivated and eager to tackle new challenges, with a strong work ethic, adaptability, and exceptional interpersonal skills. Thrives in unsupervised environments and quickly masters new skills. Knowledgeable in assisting with the implementation of new technology and systems.

Overview

30
30
years of professional experience

Work History

Compliance Business Control Specialist

Citi
Hagerstown, MD
08.2019 - Current
  • Identified opportunities for process improvements that would increase efficiency while maintaining compliance standards.
  • Ensured proper segregation of duties among staff members for timeliness.
  • Performed daily, weekly, monthly, and quarterly reviews of current processes using operational metrics and reports.
  • Conducted individual and group training sessions for new and existing team members.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Credit Escalations Analyst

Citi
Hagerstown, MD
09.2015 - 08.2019
  • Identified opportunities for process improvements across the department.
  • Identified needs of customers promptly and efficiently during escalated situations.
  • Assisted in the development of Credit Initiation for all areas, including Brands, Secured Card, Retail Services, and Commercial.
  • Provided knowledge to and engaged with all levels, including management, senior management, Policy, and Risk.

Credit Analyst

Citi
Hagerstown, MD
06.1994 - 09.2015
  • Developed strategies to manage delinquent accounts and reduce overall portfolio risks.
  • Consulted with management and Risk regarding proposed changes in underwriting standards or procedures.
  • Evaluated the performance of existing customers by analyzing their past repayment behavior as well as current account status.
  • Provided training sessions for new staff members on credit analysis techniques.
  • Conducted detailed analysis on clients to assess creditworthiness and recommend credit limits.

Education

Bachelor of Science - Mathematics

Elon University
Elon, NC
05-1994

Skills

  • Quality Assurance
  • Issue Identification
  • Process Improvements
  • Data Research and Validation
  • Policy improvements
  • Analytical Thinking
  • Team Collaboration and Leadership
  • Regulatory Knowledge

Affiliations

  • Citi Community Involvement Team

Accomplishments

  • Citi Excellence Award
  • Bronze Award

Timeline

Compliance Business Control Specialist

Citi
08.2019 - Current

Credit Escalations Analyst

Citi
09.2015 - 08.2019

Credit Analyst

Citi
06.1994 - 09.2015

Bachelor of Science - Mathematics

Elon University

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Kristen McNamee