Kristen Melendez
Amarillo,TX
Summary
Performance-focused medical support assistant with extensive experience in medical administration, patient care management and customer service. A proactive approach, exceptional organizational skills, and keen attention to detail ensures seamless operations and enhance team success. Solid understanding of time management and collaborative teamwork. Committed to embracing new challenges and opportunities for growth, while consistently striving for excellence. Proven abilities in building professional relationships, coordinating appointments, and demonstrating strong communication, leadership, and analytical skills.
Overview
19
19
years of professional experience
Work History
Advanced Medical Support Assistant
Thomas E. Creek Veterans Hospital
05.2022 - Current
- Urgently send requested referrals for veterans to external providers for care that is not available in the VA healthcare system.
- Efficiently follow up with external providers to ensure that referral was received, scheduling efforts have been made and collect appointment details
- Coordinate appointments with veterans and send proper authorization to external provider.
- Exhibit exceptional energy and professionalism while collaborating with veterans, providers and staff to ensure proper care is being implemented.
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving issues swiftly.
- Train new employees the policies, processes, programs, and services of the VA and VACC.
- Adapt swiftly and positively to rapid program changes.
- Manage medical record systems, maintain accuracy and compliance with regulations, while thoroughly analyzing records and uploading them into proper charts.
- Facilitate positive relationships with external providers through effective coordination and communication.
- Collaborate with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Business Associate
Abbeville Dentistry
10.2019 - 05.2022
- Strive to delight patients and families by creating kind, gracious, and caring environment.
- Ensure telephone is answered in timely and professional fashion.
- Help ensure efficient and profitable operations by seeking patient referrals, maintaining equipment, utilizing supplies cost-effectively, and posting patient charges accurately.
- Knowledgeable in dental insurance and ensure that insurance is verified and communicated to clinical staff and patient.
- Ensure all financial obligations are communicated with patient and properly noted for each procedure.
- Ensure all accounts are properly credited when payment is received. Follow scheduling guidelines to ensure manageable and profitable schedules are made for dentists and hygienists.
- Promote team-first attitude by demonstrating positive and caring relationships and communication with coworkers.
Server
Red Lobster
07.2008 - 04.2020
- Retrieved orders and provided exceptional customer service to ensure repeat business.
- Applied comprehensive knowledge of menu to influence decisions to ensure customers were satisfied.
- Knowledgeable in upselling to enhance profit for restaurant.
- Attended to tables in timely fashion and ensured complimentary items were kept full.
- Was responsible for processing payments and then reconciling those payments at end of night to ensure proper cash management was executed.
Seasonal Graphic Designer
Hastings Entertainment Inc
09.2014 - 12.2014
- Knowledgeable in Adobe CS6 programs and computer skills
- Executed projects in timely manner to advertisement consultants.
- Responsible in designing signage for Hasting Entertainment stores for promotional purposes.
- Designed Hastings magazine that promoted new entertainment and upcoming events.
Intern
Amarillo Venom Professional Arena Football Team
05.2013 - 08.2013
- Designed posters, pamphlets and another signage that was needed for advertisement purposes and events.
- Coordinated with sponsors to ensure contracts were upheld.
- Responsible for hiring staff for VIP section and ensured that staff executed in getting concessions for section to satisfy VIP fans.
- Worked events to promote team and bring fans to games.
- Answered phones for questions and ticket sales.
- Organized reserved tickets before games and also worked door by distributing those tickets to proper fans and to sell tickets as well.
- Granted access for entertainment, vendors and special personal on game days and ensured they were all in right place at right time.
Manager
Pizza Hut Call Center
07.2007 - 07.2008
- Ensured calls were answered in timely fashion by employees.
- Lead employees by practicing customer service skills and computer skills to execute orders and to ensure proper standards were being upheld for customer satisfaction.
- Responsible for scheduling employees.
Education
Bachelor of Arts - Graphic Design
West Texas A&M University
Canyon, TX05.2009
High School Diploma -
Caprock High School
Amarillo, Tx05.2009
Languages
English
American Sign Language
Timeline
Advanced Medical Support Assistant
Thomas E. Creek Veterans Hospital
05.2022 - Current
Business Associate
Abbeville Dentistry
10.2019 - 05.2022
Seasonal Graphic Designer
Hastings Entertainment Inc
09.2014 - 12.2014
Intern
Amarillo Venom Professional Arena Football Team
05.2013 - 08.2013
Server
Red Lobster
07.2008 - 04.2020
Manager
Pizza Hut Call Center
07.2007 - 07.2008
Bachelor of Arts - Graphic Design
West Texas A&M University
High School Diploma -
Caprock High School