Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kristen (Michelle) Henriquez Guillen

Woodbridge,VA

Summary

Dynamic professional excelling in detail oriented problem solving and robust inventory management. Recognized for leading teams to surpass customer service satisfaction goals while leveraging IT service management to enhance operational efficiency. Expertise in hardware support and staff mentoring underpins a commitment to driving quality assurance and effective troubleshooting.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
11.2023 - Current
  • Recruited, hired, and mentored new team members, working closely with human resources department
  • Conducted regular team meetings to communicate targets, updates, and gather feedback
  • Reviewed employee time sheets for accuracy prior to submitting them for payroll processing
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits
  • Utilized POS systems efficiently for order processing and inventory management
  • Created work schedules for staff while adhering to labor laws and budget constraints

IT Asset Management

Capital One
07.2020 - 11.2023
  • Responsible for auditing depreciation logs and updating them on a quarterly basis
  • Assisted in the management of portfolio assets and monitored associated risks
  • Managed inventory of IT equipment including tracking serial numbers for asset management purposes
  • Trained manufacturing personnel to operate and monitor equipment in support of maintenance planning and asset management optimization
  • Assisted with production tasks, such as troubleshooting technical issues

Site IT & PC Management Intern

Capital One
01.2020 - 06.2020
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Maintained the daily performance of computer systems
  • Assisted on ServiceNow, making sure associates are helped in a concise, timely manner
  • Shadowed managers to gain understanding of organizational expectations and management techniques

Lead Tech

CVS Pharmacy
01.2017 - 05.2021
  • Filled 300 prescriptions daily and exceeded customer service satisfaction
  • Trained and mentored junior technicians on pharmacy processes, proper procedures for insurance billing, and compliance with HIPAA guidelines
  • Monitored daily activities and managed work schedules to ensure that quality, production, and customer service standards are maintained
  • Conducted regular audits of drug inventories to detect any discrepancies or irregularities
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies
  • Dispensed appropriate medications while adhering to all state laws governing controlled substances
  • Coordinated workflow to ensure timely and accurate medication dispensing
  • Received written prescription or refill requests, verifying information for completeness and accuracy

Education

Information Technology -

Northern Virginia Community College
Woodbridge, VA
08.2020

Skills

  • Detail-oriented
  • Problem solving
  • Recruiting
  • Hardware support
  • Inventory management
  • Training and mentoring
  • Staff scheduling
  • IT service management
  • Quality assurance
  • Troubleshooting
  • Financial management

Languages

Spanish
Native/ Bilingual

Timeline

Shift Supervisor

CVS Pharmacy
11.2023 - Current

IT Asset Management

Capital One
07.2020 - 11.2023

Site IT & PC Management Intern

Capital One
01.2020 - 06.2020

Lead Tech

CVS Pharmacy
01.2017 - 05.2021

Information Technology -

Northern Virginia Community College

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Kristen (Michelle) Henriquez Guillen