Kristen Miles
Ocala,FL
Summary
Flexible team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in HRIS systems.
Overview
10
10
years of professional experience
Work History
Admissions Specialist
Taylor College
Ocala, FL
08.2023 - Current
- Facilitated communication between students and university administration staff.
- Conducted interviews with prospective students about their college experience.
- Advised students on college admissions procedures and requirements.
Human Resources Specialist
Chewy.com
Ocala, FL
01.2020 - 08.2023
- Maintained employee database system to ensure accurate tracking of personnel information.
- Created and maintained employee records, including new hires, terminations, and salary changes.
- Performed audits of payroll records to ensure accuracy of employee information.
- Addressed harassment allegations, work complaints or other employee concerns.
Customer Service Manager (Now PT CS Staff)
Winn-Dixie Stores Inc.
Ocala, FL
04.2014 - Current
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Recruited, trained and managed a team of 20+ employees.
Education
Bachelor of Science - Human Resources Management
Rasmussen University
Ocala, FL09-2024
Associate of Science - Business Administration And Management
Rasmussen University
Ocala, FL09.2022
Skills
- Hiring and Training
- Team Building
- Employee Coaching and Motivation
- Team Leadership
- Onboarding and Orientation
- Employee Training
- Customer Service
Accomplishments
- Southeastern Grocers Scholarship Recipient 2022
Timeline
Admissions Specialist
Taylor College
08.2023 - Current
Human Resources Specialist
Chewy.com
01.2020 - 08.2023
Customer Service Manager (Now PT CS Staff)
Winn-Dixie Stores Inc.
04.2014 - Current
Bachelor of Science - Human Resources Management
Rasmussen University
Associate of Science - Business Administration And Management
Rasmussen University
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