RILEY FREEMAN
Aeropostale
Lainsburg,MI
6
years of professional experience
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Work History
To-Go Specialist
5 Months- Coordinated accurate to-go orders through POS systems, ensuring proper packaging and timely handoff.
- Verified order contents, special instructions, and modifiers to reduce prep and pickup errors.
- Communicated with kitchen and front-of-house teams to maintain efficient curbside and carryout flow.
- Prepared sealed bags, utensils, sauces, and beverages to support complete guest orders.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Maintained cleanliness and food safety standards across to-go station, packaging areas, and pickup points.
Server/Bartender
1 Year 3 Months- Recommended beverages, appetizers, and entrées using menu knowledge to support guest satisfaction and sales.
- Prepared cocktails, beer, wine, and nonalcoholic drinks following bar standards and responsible-service guidelines.
- Greeted guests promptly, presented menus, and delivered attentive table service throughout dining experience.
- Entered orders accurately, coordinated with kitchen staff, and ensured timely delivery of food and drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Assistant Store Manager
2 Years 5 Months- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Utilized data analytics to pinpoint specific improvement areas for store operations.
- Analyzed data from financial reports to identify areas of improvement in business operations.
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
- Demonstrated and supported continuous improvement and growth mindset.
- Developed targeted strategies that enhanced customer loyalty and retention.
- Used proven customer engagement techniques to increase sales.
- Taught loss prevention practices and policies to minimize shrink.
- Communicated expectations, policy changes, and new initiatives to employees.
- Helped set team performance standards to reach company objectives.
- Monitored employee attendance and productivity levels on a daily basis.
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
- Ensured compliance with all store policies and procedures.
- Held employees accountable and corrected issues to achieve high standards.
- Demonstrated ability to manage and motivate staff to achieve sales targets.
- Directed employee tasks and time management, improving customer experiences.
- Assisted in the recruiting process, hiring and retaining top talent.
- Coached employees on effective customer service and selling techniques to drive sales.
- Assisted with training staff on all internal operational functions.
- Maintained organized store environment for customer and employee health and safety.
- Built employee knowledge through training and mentoring.
Retail Sales Lead
3 Months- Tracked monthly sales results against budget targets to make adjustments.
- Coached team members on product knowledge, sales techniques, and customer service practices to enhance overall performance.
- Guided customers in selecting items tailored to their individual needs to improve satisfaction.
- Tracked monthly sales results against budget targets in order to make necessary adjustments when needed.
Line Worker and Server
1 Year 3 Months- Proficient in operating cash registers and completing sales transactions accurately and efficiently.
- Worked in fast-paced environment while upholding high standards of customer service.
- Provided excellent customer service by anticipating guest needs and responding promptly to requests and complaints.
- Strong knowledge of health codes and regulations governing food safety practices.
- Handled multiple orders simultaneously, ensuring accuracy and timely delivery of each order.
- Worked long hours standing in a retail environment to assist customers. while maintaining focus on tasks at hand.
Sales Lead
1 Year 2 Months- Embraced new opportunities and challenges with urgency and enthusiasm, contributing to a dynamic team environment.
- Sorted and received product to ensure store inventory aligned with current clothing trends, enhancing customer satisfaction.
- Sorted and took in product to provide the store with excellent product while keeping current clothing trends in mind.
- Organized heavy totes in the stockroom to improve inventory management.
- Collaborated with marketing team to develop promotions that increased customer conversion rates and boosted sales.
Retail Sales Associate
9 Months- Resolved customer complaints and inquiries, fostering positive customer relationships.
- Greeted customers to establish rapport and understand their shopping needs. and engaged in conversation to assess needs.
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Ensured cleanliness of work areas to maintain a welcoming sales environment.
- Cleaned and organized sales floor in accordance with company merchandising standards.
- Maintained cleanliness of work areas throughout shift according to company standards.
Education
High School Diploma - Marketing
High School Diploma
Skills
Store operations
Sales expertise
Team leadership
Sales and upselling
Stock management
Loss prevention
Customer engagement
Store opening and closing
Hiring training
Team management
Team management
Attention to detail
Cash management
Phone communication
Adaptability
Proactive approach
Timeline
To-Go Specialist
Olive Garden Restaurant
05.2026 - CurrentRead More
Server/Bartender
Olive Garden Restaurant
07.2025 - CurrentRead More
Assistant Store Manager
Aeropostale
05.2024 - CurrentRead More
Retail Sales Lead
Aeropostale
02.2024 - 05.2024Read More
Line Worker and Server
Chipotle Mexican Grill
11.2022 - 02.2024Read More
Sales Lead
Once Upon a Child
06.2022 - 08.2023Read More
Retail Sales Associate
Once Upon a Child
02.2021 - 11.2021Read More
Lansing Community College
High School Diploma from Marketing
Read More
Laingsburg High School
High School Diploma
Read More