Kristen Montoya
Flower Mound
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
17
17
years of professional experience
Work History
RN Clinical Claim Review-Medical Disability
United Healthcare-Optum Serve
Flower Mound, TX
01.2022 - Current
- VA CONTRACT COMPREHENSIVE REVIEWS OF PROVIDERS MEDICAL DISABILITY EXAMS ENSURING MEDICAL ACCURACY.
- MAINTAINED HIPPA WHILE WORKING FROM HOME
- Remote
RN Supervisor Orthopedic Clinic
University Of New Mexico Hospital
Albuquerque, NM
10.2020 - 01.2022
- Managed staff schedules, work assignments, delegated and monitored completion of duties and assignments,Readily available to respond to emergency situations, De-escalate various situations such as patient complaints, staff issues, and provider issues.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Led successful team comprised of RNs, LPNs and ancillary staff.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
Orthopedic Care RN Coordinator/ Relief RN Supervisor
University Of New Mexico Hospital
Albuquerque, NM
04.2018 - 10.2020
- Coordination of patient care, Educated patients on pre-operative care Assist with scheduling of tests and procedures, ensure proper consents have been obtained for in clinic procedures as well as surgical procedures. Readily available to respond to emergency situations, Worked closely with surgeons to assist with any requests of care coordination,Removed sutures and staples ,Brace application and education.
- Red flag phone coverage which entailed answering patient calls regarding red flag symptoms and dispositioning them appropriately as well as being a liaison between appointment center and orthopedic clinics. As relief charge i managed staff schedules,scheduled work assignments,delegated and monitored completion of duties and assignments, supervised and directed staff providing patient care and maintained safety in the clinic Participated in selection of, hiring and training new staff,Attended required supervisor meetings when covering as relief RN supervisor Acted as a clinical resource and role model for department personnel, Lead morning huddles with department staff to communicate daily updates and shift assignments. As relief charge accepted call ins and planned appropriately,communicate,problem solve and assist with patient concerns and complaints as needed.
- Chair of Shared Governance, Organized meetings, encouraged staff to participate, planned team building activities, organized fundraisers.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
RN Staff Nurse Womens Specialty Care
University Of New Mexico Hospital
Albuquerque, NM
01.2014 - 04.2018
- Assessment and monitoring of Pregnant mothers, Post-Operative patients, Medical-Surgical patients Specialized monitoring of in-utero fetus to ensure their well being and safety Cardiac monitoring Participated in the interviewing, hiring and training of new staff Preceptor to new RNs supervising their patient care to maintain safety standards As relief RN supervisor managed staff assignments,accepted call ins, delegated unit chores and supervised their completion Ensured adequate and correct count of controlled substances Assisted with patient concerns and complaints as needed Ensured all emergency equipment was in place and adequately working, maintained inventory of the crash cart Worked closely with the Admin Supervisor to ensure the transfer of patients from the emergency department to the unit Worked closely with other unit RN supervisors to plan staffing among all units and Census managed when appropriate to maintain fiscal responsibility Clinical resource to unit staff to maintain patient safety As Relief RN supervisor Team leader in code blue or other emergency situations Co-chair of shared governance attended and assisted in meetings, organized initiatives to increase job satisfaction on the unit.
- Coordinating and supervising the resolve through sharing program to assist mothers with infant loss and grief.
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
- Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
RN Staff Nurse
University Of New Mexico Hospital
Albuquerque, NM
11.2011 - 01.2014
- Assessment of mothers and newborns to ensure a full recovery both physically and emotionally As Relief RN Supervisor managed staff assignments, accepted call ins, Census managed when appropriate to maintain fiscal responsibility, delegated unit chores and supervised their completion Clinical resource to staff to maintain patient safety Ensured the newborn alarms were working properly to maintain infant safety Assisted with patient concerns and complaints as needed Worked closely with other unit RN supervisors to plan staffing among all units Attended bed meeting with the Admin supervisor to assess staffing across the hospital and float staff when able and appropriate.
- Educated new mothers on how to properly care for their infants including breast feeding and or bottle feeding,bathing, and diapering Readily available to respond to emergency situations in both mothers and newborns.
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
- Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Formulated plans for nursing measures to restore, maintain and promote patients' physical and mental health.
Registrar
Lovelace Health Systems
Albuquerque, NM
10.2008 - 11.2011
- Admitting patients into the computer system Verifying accurate patient identification information Insurance verification Payment collection.
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Greeted every guest with personable approach and provided knowledgeable service.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Maintained clean reception area to promote positive, professional environment for clients.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Associate Degree - Nursing
Pima Medical Institute
Albuquerque, NM10.2011
High School Diploma - undefined
Manzano High School
Albuquerque, NM05.2007
Skills
- Exceptional Patient Care
- Proficient in Care Plan Development
- Patient and family advocacy
- Staff Management
- Communication
- Organization
- Teamwork
- Time Management
- Adaptability
Timeline
RN Clinical Claim Review-Medical Disability
United Healthcare-Optum Serve
01.2022 - Current
RN Supervisor Orthopedic Clinic
University Of New Mexico Hospital
10.2020 - 01.2022
Orthopedic Care RN Coordinator/ Relief RN Supervisor
University Of New Mexico Hospital
04.2018 - 10.2020
RN Staff Nurse Womens Specialty Care
University Of New Mexico Hospital
01.2014 - 04.2018
RN Staff Nurse
University Of New Mexico Hospital
11.2011 - 01.2014
Registrar
Lovelace Health Systems
10.2008 - 11.2011
Associate Degree - Nursing
Pima Medical Institute
High School Diploma - undefined
Manzano High School