Kristen Moore
Ruby,NY
Summary
A skilled customer service representative with a total of six years in various management positions, and ten years in customer service. Excellent telephone, computer, and proven ability to deliver exceptional patient support and guidance. Quick to locate and solve problems. Very enthusiastic, communicative, punctual, motivated, and willing to learn. Known for empathy, communication skills, and reliability in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Care Advisor
United Healthcare
01.2021 - Current
- Engagement with assigned families daily to help resolve insurance issues
- Worked on the BUB team to help with other advisors cases while they’re out of office
- Works adjacent to new advisors on the team, allowing them to shadow my work regularly
- Assisted with multiple projects, including the Intradiem pilot, CA-RA touchbase, and mentoring
Supervisor
Visionworks
01.2020 - 01.2021
- Made staff schedules weekly
- Pulled insurances to verify eligibility
- Assisted manager with tracking store sales, and exam growth
- Wrote annual reviews for staff members
Head Teller
Ulster Savings Bank
01.2016 - 01.2020
- Processed Teller transactions and handled large amounts of cash and checks
- Managed the teller line, made fund availability decisions on customer accounts
- Processed the ATM and Vault daily
Front End Manager
Target
01.2013 - 01.2016
- Ran the front end of the store, including all registers and the guest services desk.
- Counted each register daily
- Scheduled breaks, and managed a team of 15 – 20 staff members daily
Education
High School -
Kingston High School
06-2013
Financial Training - Customer Service
Center for Financial Training
Cosmetology Program -
Ulster BOCES
06-2013
Skills
- Client confidentiality
- Case management
- Teamwork and collaboration
- Punctual and hardworking
- Follow-up skills
- Attention to detail
Timeline
Care Advisor
United Healthcare
01.2021 - Current
Supervisor
Visionworks
01.2020 - 01.2021
Head Teller
Ulster Savings Bank
01.2016 - 01.2020
Front End Manager
Target
01.2013 - 01.2016
High School -
Kingston High School
Financial Training - Customer Service
Center for Financial Training
Cosmetology Program -
Ulster BOCES
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