Kristen Murgo

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• Maintained cleanliness and organization of bar area, supporting smooth operations and quick service.
• Engaged with customers, delivering friendly service and effectively addressing inquiries to foster a welcoming atmosphere.

• Managed customer, team, and business needs simultaneously, ensuring prompt service without delays or errors.
• Executed opening and closing duties, including printing sales reports and preparing for the incoming shift.
• Crafted and served a diverse range of cocktails, enhancing customer satisfaction.

• Prepared and served beverages with attention to quality and presentation.
• Maintained cleanliness and organization of bar area to support efficient service.
• Engaged customers with friendly interaction, fostering a welcoming atmosphere.
• Monitored inventory levels and restocked supplies as needed to ensure availability.
• Collaborated with kitchen staff to synchronize food and drink orders efficiently.
• Assisted in training new bartenders on drink preparation techniques and customer service standards.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Addressed guest concerns promptly and resolved issues professionally, contributing to positive experiences.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

• Enhanced store appearance by restocking shelves and maintaining cleanliness throughout the retail space.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Led a motivated team focused on delivering outstanding customer service in a fast-paced retail environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.