KRISTEN NORRIS
Tulsa,OK
Summary
Detail-oriented office support professional with vast experience providing reliable and efficient administrative support to executives, managers, and teams. Proven track record of providing excellent customer service and facilitating day-to-day operations. Adept at managing and coordinating office operations, as well as utilizing strong organizational and communication skills to build effective working relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Secretary/ Office Manager
Automotive Concepts & Design
01.2018 - Current
- Answered incoming calls promptly and professionally, routing messages as needed.
- Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Greeted visitors warmly upon arrival at the office; provided friendly customer service.
- Performed data entry and generated reports.
- Performed data entry tasks accurately with a high level of speed and accuracy.
- Developed and maintained effective working relationships with clients, vendors, and staff.
- Developed and implemented efficient filing systems to organize documents for easy retrieval.
- Scanned documents into electronic format for storage in databases or other applications.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Created manual and electronic document files and records, providing up-to-date information or historical reference.
- Responded to inquiries from internal and external parties to facilitate communication or provide direction.
- Prepared expense reports in accordance with company policies and procedures.
- Secretary
Secretary
Extreme Works Construction
08.2009 - 08.2017
- Answered incoming calls promptly and professionally, routing messages as needed.
- Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Performed data entry and generated reports.
- Developed and maintained effective working relationships with clients, vendors, and staff.
- Maintained organized calendar of important meetings and events.
- Developed and implemented efficient filing systems to organize documents for easy retrieval.
- Facilitated requests by answering or referring customer inquiries in person or on telephone.
- Provided administrative support to executive team with excellent attention to detail.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Compiled data to prepare reports or process requests.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Ordered and dispensed supplies to maintain office inventory.
- Maintained timekeeping information and submitted and processed payroll.
- Searched to find needed information, using such sources as Internet.
- Prepared conference and event materials, such as flyers, and invitations.
- Created flyers and invitations for conferences or special events.
Administrative Assistant
Edward Jones
10.2006 - 05.2013
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Developed and maintained filing systems for confidential documents and records.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Maintained database of client contact information with accuracy and attention to detail.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Maintained calendars and schedules to set appointments for management team.
- Processed incoming mail and distributed to relevant departments or individuals.
- Screened incoming telephone calls, routing to appropriate personnel.
- Compiled data from various sources into organized reports for review by management team.
- Provided cross-coverage support for other administrative personnel.
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
- Created, maintained and entered information into databases.
Education
Associate in Arts (A.A.) - Nursing
Moraine Valley Community College
Palos Heights, Illinois09.2007
Skills
- Supply Ordering
- Supply Restocking
- Office Administration
- Database Management
- Customer Service
- Payroll Administration
- Expense Tracking
- Payroll Processing
- Multi-Line Phone Systems
- Database Administration
- Quickbooks
- Business Correspondence
- Cross-Functional Communication
- File Management
- Digital File Management
- Data Verification
- Accounts Payable
- Multitasking Abilities
- Spreadsheet Management
- Administrative Support
- Organizational Skills
- Confidentiality Maintenance
- Record Keeping
- Excellent Communication
- Interpersonal Skills
- Time Management
- Invoice Processing
- Business Administration
- Records Management
- Bookkeeping
- Electronic Records Management
- Recordkeeping
- Expense Reporting
- Mail Management
- Data Entry
- High Volume Phone Inquiries
- Fast Learner
- Confidentiality and Data Protection
- Administrative Procedures
- Office Management
- Organizing and Categorizing Data
- Database and Client Management Systems
- Order Placement
Certification
- CNA - Certified Nurses Assistant
- Phlebotomy Tech 2
Timeline
Secretary/ Office Manager
Automotive Concepts & Design
01.2018 - Current
Secretary
Extreme Works Construction
08.2009 - 08.2017
Administrative Assistant
Edward Jones
10.2006 - 05.2013
Associate in Arts (A.A.) - Nursing
Moraine Valley Community College
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