Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Kristen Oliver

Slippery Rock,PA

Summary

Competent Behavioral Health Technician knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse, regain mental health stability, and improving confidence. Hardworking, reliable and dedicated. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Behavioral Health Technician

Pyramid Healthcare - Silvermist
08.2022 - Current
  • Performed client intake procedures according to internal standards for new admissions.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
  • Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
  • Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.

Medication Technician

Glade Run Lutheran Services
09.2021 - 05.2022
  • Maintained up-to-date knowledge of medication protocols, resulting in efficient dispensing and accurate documentation.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Administered psychotropic medications and anxiety education to patients to provide mental health care.
  • Reviewed patient progress to document effects of any prescribed medication.


  • Supported patients'' adherence to treatment plans by providing clear instructions, answering questions, and addressing concerns.
  • Enhanced patient safety through diligent monitoring for adverse drug reactions and promptly reporting concerns to nursing staff.
  • Promoted a supportive environment for patients experiencing side effects or difficulties with medications, offering empathy and guidance where appropriate.

Restaurant Manager

Ben Franklin's Taproom
02.2018 - 12.2020
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Education

Associate of Science - Psychology

Butler County Community College
Butler, PA
05.2025

High School Diploma -

Penn Trafford High School
Harrison City
05.2002

Skills

  • Patient Intervention
  • Substance abuse experience
  • Crisis Intervention
  • Admitting and Discharging
  • Medical Records Maintenance
  • Client Documentation
  • Psychotropic Drug Administration
  • Residential Mental Health
  • Psychiatric Disorders
  • Medical Terminology Knowledge
  • Behavior Modification Techniques
  • Activity monitoring
  • Conflict Resolution

Certification

  • Certified Peer Specialist - Expected Completion July 2024
  • Medication Administration Certification
  • Act 33 / Act 34 / FBI clearances
  • Mandated Reporter

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The mind is everything. What you think, you become.
Gautama Buddha

Timeline

Behavioral Health Technician

Pyramid Healthcare - Silvermist
08.2022 - Current

Medication Technician

Glade Run Lutheran Services
09.2021 - 05.2022

Restaurant Manager

Ben Franklin's Taproom
02.2018 - 12.2020

Associate of Science - Psychology

Butler County Community College

High School Diploma -

Penn Trafford High School

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Kristen Oliver