Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Olsen

917 East 12th Ave

Summary

Dynamic Patient Travel Coordinator with a proven track record at BBAHC, excelling in customer service and problem-solving. Expertly managed travel logistics, enhancing patient experiences while ensuring compliance with documentation. Recognized for teamwork and collaboration, contributing to efficient operations and timely resolutions in a fast-paced healthcare environment.

Overview

6
6
years of professional experience

Work History

Patient Travel Coordinator

BBAHC
08.2023 - Current

Coordinates all travel for BBAHC patients scheduled to receive medical care at the nearest appropriate BBAHC facility and/or higher level of care referred by a BBAHC provider. Provides and reviews required documentation assisting patients and their provider through completion of travel.

ER Registrar

BBAHC
12.2021 - 08.2023

Performed clerical and receptionist tasks under nurse manager's guidance, supporting daily operations. Maintained area’s physical environment, ensuring a clean and organized workspace. Completed registration for emergency room and inpatient admissions, capturing essential financial and demographic data. Provided consistent presence at emergency entrance, enhancing patient and visitor experience. Assisted registered nurses and attending physicians with administrative tasks as required.

Revenue Cycle Specialist

South Central Foundation
05.2020 - 10.2021
  • Oversaw diverse high-level responsibilities within the revenue cycle at Southcentral Foundation (SCF).
  • Assisted in managing denial processes to support timely payment resolutions. Helped coordinate benefits to improve reimbursement strategies. Aided in sequencing payers for accurate claims processing.
  • Facilitated career advancement through successful management of increasingly complex assignments.

Education

University of Alaska Fairbanks
Fairbanks, AK

Alaska Pacific University
Anchorage, AK

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Computer skills
  • Active listening

Timeline

Patient Travel Coordinator

BBAHC
08.2023 - Current

ER Registrar

BBAHC
12.2021 - 08.2023

Revenue Cycle Specialist

South Central Foundation
05.2020 - 10.2021

University of Alaska Fairbanks

Alaska Pacific University