KRISTEN O'REILLY

Researched and resolved complex SIU investigations to determine fraud.

• Acted as subject matter expert, answering internal and external questions and inquiries.
• Received numerous commendations from co-workers for help in training.
• Facilitated several team meetings one of which was presented to Management.
• Helped by leading Skype meetings with my team to foster relationships between Insurance Specialists.

• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goals.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Contributed to team objectives in fast-paced environment.

• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.

Facilitated successful negotiations for NJM Flood Insurance policyholders to obtain correct amount of claim payout from FEMA due to Superstorm Sandy.

I received in over 5 years of identifying incorrect payout amounts from FEMA to NJM customers over forty letters of appreciation.

Identified and prepared flood maps

Determined pricing and coverage for NJM Policyholders to obtain flood insurance covered under FEMA

• Responded to customer questions and concerns or escalated to supervisor for resolution.

• Supported review and acceptance or denial of new or renewal business.

• Maintained high standards of customer service by building relationships with clients.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Determined client needs regarding insurance choices and financial situations for home and auto insurance.