Kristen Palermini
Wrightstown,New Jersey
Summary
Eager associate always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Wawa
05.2022 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
E-Commerce Personal Shopper
Acme Markets, Inc
06.2021 - 05.2022
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
- Analyzed customer feedback through surveys and reviews, using insights gained to make continuous improvements to product offerings and service levels.
Retail Sales Associate
American Eagle Outfitters, Inc
11.2019 - 06.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Entertainment
Six Flags Great Adventure
09.2018 - 11.2019
- Provided safe entertainment for guests.
Life Guard
Six Flags Great Adventure Hurricane Harbor
07.2018 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around catch pools.
- Attentively monitored swimmers to identify distress.
- Provided friendly customer service to guests and addressed concerns.
- Responded to patron incidents in professional and timely manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
Education
High School Diploma -
Northern Burlington County Regional High School
Columbus, NJ06.2021
Skills
- Guest Services
- Assertiveness
- Teamwork and Collaboration
- Adaptability in Emergencies
- Public safety knowledge
- Water Rescue Procedures
Timeline
Customer Service Associate
Wawa
05.2022 - 05.2024
E-Commerce Personal Shopper
Acme Markets, Inc
06.2021 - 05.2022
Retail Sales Associate
American Eagle Outfitters, Inc
11.2019 - 06.2021
Entertainment
Six Flags Great Adventure
09.2018 - 11.2019
Life Guard
Six Flags Great Adventure Hurricane Harbor
07.2018 - 09.2019
High School Diploma -
Northern Burlington County Regional High School
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